SMSPortal Outage History

SMSPortal is up right now

SMSPortal had 16 outages in the last 2 years totaling 52h 11m of downtime — averaging 0.7 incidents per month.

There were 16 SMSPortal outages since May 24, 2024 totaling 52h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smsportal.com

Notice May 19, 2026

Service Degradation - Platform Connectivity

Detected by Pingoru
May 19, 2026, 08:59 AM UTC
Resolved
May 19, 2026, 05:09 PM UTC
Duration
8h 9m
Affected: Outbound SMSInbound SMS
Timeline · 2 updates
  1. monitoring May 19, 2026, 08:59 AM UTC

    Earlier this morning, three of our upstream ISPs experienced a sustained DDoS (Distributed Denial of Service) attack impacting their networks and infrastructure. The attack took place between 08:42 and 10:03 (UTC+2) and has since subsided. During that time, some customers may have noticed intermittent latency, packet loss, delayed message processing or temporary connectivity instability. Our team is actively working with the engineering teams at our providers to mitigate the impact and maintain service stability as effectively as possible. We continue to monitor the situation closely and will take all necessary steps to minimise any further disruption. We appreciate your patience and understanding and will provide further updates should the situation materially change. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved May 19, 2026, 05:09 PM UTC

    Connectivity has remained stable throughout the day and based on extensive monitoring, we believe the issue to be resolved.

Read the full incident report →

Minor March 27, 2026

Connectivity Degradation

Detected by Pingoru
Mar 27, 2026, 12:40 PM UTC
Resolved
Mar 27, 2026, 03:31 PM UTC
Duration
2h 51m
Affected: Africa
Timeline · 2 updates
  1. monitoring Mar 27, 2026, 12:40 PM UTC

    We have been made aware of a wide-scale internet outage in South Africa affecting multiple ISPs, which began at approximately 13:10 (UTC+2). Services appear to have largely recovered around 14:15. Our platforms remained online and fully operational throughout the incident. Customers who may still be experiencing connectivity issues are advised to contact their ISP for further assistance. Alternatively, you are welcome to reach out to us at [email protected] and we will gladly assist where possible. We are continuing to monitor the situation and will provide updates if required. The SMSPortal Team

  2. resolved Mar 27, 2026, 03:31 PM UTC

    After extensive monitoring we believe this incident to be resolved.

Read the full incident report →

Minor March 11, 2026

Service Degradation - Telkom Mobile SA

Detected by Pingoru
Mar 11, 2026, 02:49 PM UTC
Resolved
Mar 12, 2026, 05:16 AM UTC
Duration
14h 27m
Affected: Africa
Timeline · 3 updates
  1. investigating Mar 11, 2026, 02:49 PM UTC

    Telkom Mobile SA is currently experiencing technical issues and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Mar 11, 2026, 06:14 PM UTC

    We are observing that services have been restored. We will continue to monitor closely while awaiting feedback from Telkom Mobile SA.

  3. resolved Mar 12, 2026, 05:16 AM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Notice November 1, 2025

Service Degradation - Cell C SA

Detected by Pingoru
Nov 01, 2025, 09:09 AM UTC
Resolved
Nov 01, 2025, 09:09 AM UTC
Duration
—
Affected: Africa
Timeline · 1 update
  1. resolved Nov 01, 2025, 09:09 AM UTC

    Cell C SA experienced technical issues between 09:35 (UTC+2) and 10:54 (UTC+2) on their SMSCs. As a result, SMS delivery towards Cell C SA was degraded during this time. SMSPortal rerouted all possible traffic in order to limit any impact to customers. Type: Network Outage Start: 01 Nov 2025 @ 09:35 (UTC+2) End: 01 Nov 2025 @ 10:54 (UTC+2) Impact: Customers may have experienced irregular delivery with inconsistent delivery times when sending messages to Cell C SA. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

Read the full incident report →

Minor October 22, 2025

Service Degradation - Core Data Centres

Detected by Pingoru
Oct 22, 2025, 02:41 PM UTC
Resolved
Oct 22, 2025, 06:13 PM UTC
Duration
3h 32m
Affected: Main WebsiteOutbound SMSAfricaSMPPRESTInbound SMSCustomer PortalSFTPHTTP (Legacy)Web Services & SQL (Legacy)Email to SMS (Legacy)
Timeline · 3 updates
  1. investigating Oct 22, 2025, 02:41 PM UTC

    We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability. Incident Summary: Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected].

  2. monitoring Oct 22, 2025, 02:54 PM UTC

    Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

  3. resolved Oct 22, 2025, 06:13 PM UTC

    After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

Read the full incident report →

Notice August 2, 2025

Service Degradation - Message Delays

Detected by Pingoru
Aug 02, 2025, 03:53 PM UTC
Resolved
Aug 02, 2025, 03:53 PM UTC
Duration
—
Affected: Outbound SMS
Timeline · 1 update
  1. resolved Aug 02, 2025, 03:53 PM UTC

    We experienced an issue where our time servers fell out of sync, which caused some scheduled outbound messages to be delayed. Our engineers have corrected the issue and all affected messages have now been successfully processed. Type: Outbound Message Delays Impact: A small portion of outbound messages were queued and processed once time synchronisation was restored. We sincerely apologise for any inconvenience this may have caused. Our team is implementing additional safeguards to help prevent similar issues in the future. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

Read the full incident report →

Minor May 8, 2025

MTN SA - Delay in Delivery Receipts for Reverse Billed (FTEU) Messages

Detected by Pingoru
May 08, 2025, 10:05 AM UTC
Resolved
May 08, 2025, 12:41 PM UTC
Duration
2h 36m
Affected: Africa
Timeline · 2 updates
  1. identified May 08, 2025, 10:05 AM UTC

    MTN South Africa is currently experiencing delays in returning delivery receipts (DLRs) for Reverse Billed (FTEU) messaging. Type: DLR Delays Issue Start Time: 8 May 2025 @ 08:10 (UTC+2) Impact: Customers may notice delays in receiving delivery receipts for Reverse Billed (FTEU) messages sent to MTN SA. We appreciate your patience as the operator investigates and works to resolve the issue. Please do not resubmit any potentially affected messages. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved May 08, 2025, 12:41 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Minor March 12, 2025

Service Degradation - MTC Namibia

Detected by Pingoru
Mar 12, 2025, 08:35 AM UTC
Resolved
Mar 12, 2025, 02:32 PM UTC
Duration
5h 56m
Affected: Africa
Timeline · 3 updates
  1. investigating Mar 12, 2025, 08:35 AM UTC

    We have been informed that MTC Namibia is experiencing network issues. Their team is actively working to restore services as soon as possible. SMSPortal is currently queueing all messages until the issue is resolved. Please do not resubmit any messages as they will be processed once connectivity is restored. Type: Network Outage Issue Start Time: 12 March 2025 @ 09:00 (UTC+2) Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to MTC Namibia. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Mar 12, 2025, 09:52 AM UTC

    MTC Namibia have informed us that the issue has been resolved. We will continue to monitor extensively.

  3. resolved Mar 12, 2025, 02:32 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Notice February 13, 2025

Service Degradation - Outbound SMS

Detected by Pingoru
Feb 13, 2025, 07:56 AM UTC
Resolved
Feb 13, 2025, 07:56 AM UTC
Duration
—
Affected: Outbound SMS
Timeline · 1 update
  1. resolved Feb 13, 2025, 07:56 AM UTC

    Our DevOps engineers detected an issue with one of our database servers, which impacted one of our core availability groups. The affected server was promptly removed from the group to restore services. Our sincere apologies for any inconvenience caused. Our team is actively investigating the root cause and implementing preventive measures to mitigate future occurrences. Incident Summary: Type: Outbound SMS Degradation Issue Start Time: 13 Feb 2025 @ 09:08 (UTC+2) Issue End Time: 13 Feb 2025 @ 09:24 (UTC+2) Impact: During the specified timeframe messages were being queued and were processed once services were restored. Some API channels may have rejected messages as an automatic safety measure. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our support team at [email protected].

Read the full incident report →

Minor November 1, 2024

Service Degradation - Inbound MOs (Replies)

Detected by Pingoru
Nov 01, 2024, 11:23 AM UTC
Resolved
Nov 01, 2024, 02:37 PM UTC
Duration
3h 13m
Affected: Inbound SMS
Timeline · 2 updates
  1. monitoring Nov 01, 2024, 11:23 AM UTC

    We recently identified and resolved an issue impacting inbound MO replies, which temporarily affected the timely processing of some replies. We’ve now cleared the backlog and are actively monitoring our MO queues to ensure continued, seamless performance. Type: MO (Reply) Delays Impact: Customers may have experienced varied receipt times for a portion of MO replies from subscribers. We sincerely apologise for any inconvenience caused. Our team has implemented preventive measures to minimise the likelihood of similar issues in the future. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved Nov 01, 2024, 02:37 PM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Minor October 25, 2024

Service Degradation - MTN SA

Detected by Pingoru
Oct 25, 2024, 05:09 AM UTC
Resolved
Oct 25, 2024, 11:24 AM UTC
Duration
6h 15m
Affected: Africa
Timeline · 3 updates
  1. investigating Oct 25, 2024, 05:09 AM UTC

    MTN SA are currently experiencing a delay in returning delivery receipts. Type: DLR Delays Impact: Customers may experience delays in delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please do not resubmit any messages that you believe may be affected. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Oct 25, 2024, 08:57 AM UTC

    MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively.

  3. resolved Oct 25, 2024, 11:24 AM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Minor October 2, 2024

Service Degradation - Vodacom SA

Detected by Pingoru
Oct 02, 2024, 09:53 AM UTC
Resolved
Oct 02, 2024, 10:07 AM UTC
Duration
13m
Affected: Africa
Timeline · 2 updates
  1. investigating Oct 02, 2024, 09:53 AM UTC

    Vodacom SA is currently experiencing a technical issue on one of their SMSCs. SMSPortal have rerouted all traffic in order to limit any impact to customers. Type: Network Outage Incident Start Time: 2 October 2024 @ 10:45 (UTC+2) Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue, and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved Oct 02, 2024, 10:07 AM UTC

    After extensive monitoring we believe this issue to be resolved.

Read the full incident report →

Notice August 14, 2024

Service Degradation - APIs

Detected by Pingoru
Aug 14, 2024, 11:18 AM UTC
Resolved
Aug 14, 2024, 11:18 AM UTC
Duration
—
Affected: SFTPHTTP (Legacy)Web Services & SQL (Legacy)
Timeline · 1 update
  1. resolved Aug 14, 2024, 11:18 AM UTC

    We are aware of an issue that caused our FTP, HTTP and Web Services APIs to return a 503 error response. The issue has been resolved and our team is actively working on preventative measures to ensure the stability of this service moving forward. Incident Summary: Type: API Degradation (FTP, HTTP & Web Services) Issue Start Time: 14 August 2024 @ 11:30 (UTC+2) Issue End Time: 14 August 2024 @ 12:32 (UTC+2) Impact: During the specified timeframe, customers might have experienced 503 error responses from our FTP, HTTP and Web Services APIs. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected]. The SMSPortal Team

Read the full incident report →

Notice July 26, 2024

Service Degradation - REST API

Detected by Pingoru
Jul 26, 2024, 03:36 PM UTC
Resolved
Jul 26, 2024, 03:36 PM UTC
Duration
—
Affected: REST
Timeline · 1 update
  1. resolved Jul 26, 2024, 03:36 PM UTC

    We are aware of an issue that caused slower response times on our REST API channel. The issue has been resolved, and our team is investigating measures to prevent future occurrences of this nature. Incident Summary: Type: REST API Degradation Issue Start Time: 26 Jul 2024 @ 17:01 (UTC+2) Issue End Time: 26 Jul 2024 @17:20 (UTC+2) Impact: During the specified timeframe, customers might have experienced increased response times via our REST API endpoints. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at [email protected]. The SMSPortal Team

Read the full incident report →

Minor July 23, 2024

Service Degradation - MTN Eswatini

Detected by Pingoru
Jul 23, 2024, 11:35 AM UTC
Resolved
Jul 23, 2024, 02:38 PM UTC
Duration
3h 2m
Affected: Africa
Timeline · 2 updates
  1. investigating Jul 23, 2024, 11:35 AM UTC

    MTN Eswatini is currently experiencing technical issues on their network. SMSPortal are queueing all messages while we wait for the issue to be resolved. Please do not resubmit any messages. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to MTN Eswatini. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved Jul 23, 2024, 02:38 PM UTC

    Services have been restored and MTN Eswatini have confirmed that the issue has been resolved.

Read the full incident report →