Carrier Partner Incident - Verizon Short Code (Route 1) SMS Latency

Update timeline

1. investigating Apr 29, 2026, 06:56 PM UTC

   Start Time : Apr 29, 2026 - 11:51 PDT There is a carrier-partner incident currently impacting short code (route 1) SMS services. Customers may experience intermittent latency impacting inbound (MO) and outbound (MT) SMS via short code (route 1) with Verizon. The cause of this issue is under investigation at this time.

2. resolved Apr 29, 2026, 08:15 PM UTC

   Monitoring for the issue impacting short code (route 1) SMS services has concluded and confirmed that previously impacted services have been restored to pre-incident health. The issue is resolved at this time. End Time : Apr 29, 13:12 PDT