SMS-Magic incident

Partial Outage – SMS Delivery via 10DLC, Toll-Free & Short Code

Major Resolved View vendor source →

SMS-Magic experienced a major incident on October 6, 2026 affecting Message Delivery Service and Message Delivery Service and 1 more component, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 04:53 PM UTC
Resolved
Oct 06, 2026, 08:44 PM UTC
Duration
3h 50m
Detected by Pingoru
Oct 06, 2026, 04:53 PM UTC

Affected components

Message Delivery ServiceMessage Delivery ServiceMessage Delivery Service

Update timeline

  1. investigating Oct 06, 2026, 04:53 PM UTC

    There is currently an incident impacting 10DLC SMS services. Customers may experience message queuing and delays affecting both inbound (MO) and outbound (MT) SMS traffic via 10DLC. Our team is currently investigating the issue and working to identify the cause. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.

  2. investigating Oct 06, 2026, 07:14 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 06, 2026, 08:44 PM UTC

    The issue has been resolved, and the service is now operational. Message traffic is processing normally. We will continue to monitor the service to ensure stability. We apologize for any inconvenience caused and appreciate your patience and understanding.