SMS-Magic incident
MMS send failures affecting 10 Digit Long Codes assigned to 501(c)(3) tax-exempt campaigns.
SMS-Magic experienced a minor incident on September 23, 2026 affecting Message Delivery Service, lasting 5h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Message Delivery Service
Update timeline
- investigating Sep 23, 2026, 02:02 PM UTC
We have received a notification from one of our Provider regarding MMS send failures (error 40008) affecting 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Not all traffic in this segment is affected; This issue is currently under investigation SMS 501(c)(3) traffic is not impacted as well as SMS and MMS traffic on normal 10DLC routes.
- monitoring Sep 23, 2026, 04:38 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Sep 23, 2026, 07:55 PM UTC
The impacted services have been restored to pre-incident health. The issue is resolved at this time.