SMS-Magic incident

SMS-Magic/ BeConversive Portal: Analytics Dashboard Blank Page Issue for US Data Center

Major Resolved View vendor source →

SMS-Magic experienced a major incident on September 11, 2026 affecting Analytics Dashboard, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 02:56 PM UTC
Resolved
Sep 11, 2026, 04:44 PM UTC
Duration
1h 47m
Detected by Pingoru
Sep 11, 2026, 02:56 PM UTC

Affected components

Analytics Dashboard

Update timeline

  1. investigating Sep 11, 2026, 02:56 PM UTC

    Issue: Some customers are seeing a blank page when loading the Analytics Dashboard tab. Current Status: Our engineering team is actively investigating the issue. Affected Data Center: US

  2. resolved Sep 11, 2026, 04:44 PM UTC

    The Incident has been resolved.