SMS-Magic experienced a major incident on May 7, 2026 affecting Message Delivery Service and Message Delivery Service, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 10:47 AM UTC
Identified - We have identified the issue that is impacting your SMS services. The root cause has been confirmed to be an infrastructure outage at our carrier's third-party data centre. The following services are currently impacted with degraded performance: SMS API Messages API (SMS channel) Verify (SMS channel) Verify V2 (SMS channel) We have applied initial mitigations, including rerouting traffic for some affected regions. Messages that are currently queued will be delivered once full connectivity is restored. We are actively working with our third-party provider to restore full service as quickly as possible. We will continue to provide further updates within 60 minutes, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]
- investigating May 07, 2026, 11:53 AM UTC
SMS Delivery Delays from SMS-Magic to Multiple Networks in Multiple Countries in Europe. An update has been posted. SMS-Magic customers may be experiencing SMS delivery delays from SMS-Magic to multiple networks in multiple countries in Europe. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 07, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- investigating May 07, 2026, 02:32 PM UTC
SMS Delivery Delays from SMS-Magic to Multiple Networks in Multiple Countries in Europe. An update has been posted. SMS-Magic customers may be experiencing SMS delivery delays from SMS-Magic to multiple networks in multiple countries in Europe. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 07, 2026, 09:26 PM UTC
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). An incident at one of our provider’s data centre caused a loss of connectivity to all partner-hosted infrastructure at that site. This triggered an incident with broad impact across SMS-dependent services globally. We remain closely engaged with our third-party provider as they work toward full resolution. As a result of mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience impact while our mitigation work is ongoing. The next update will be provided after 8 hours.
- monitoring May 08, 2026, 03:16 AM UTC
We continue to monitor the ongoing service interruption reported by our third-party provider, which has impacted your SMS API, Messages API (SMS channel), Verify (SMS channel), and Verify V2 (SMS channel). We remain closely engaged with our third-party provider as they work toward full resolution. As a result of the mitigations applied, we are seeing partial recovery for newly submitted messages across a number of affected regions. Some customers may continue to experience an impact while our mitigation work is ongoing. Previously queued messages will be delivered once service is fully restored. We will provide a further update within 4 hours.
- monitoring May 08, 2026, 08:05 PM UTC
The majority of SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026. We are working closely with our provider and will continue to monitor the service. Thank you for your patience and understanding as we worked with our third party provider to restore services as quickly as possible.
- resolved May 08, 2026, 09:10 PM UTC
The majority of Vonage SMS services have been restored following the service interruption reported by our third party provider, which began on May 7, 2026