ClickSend experienced a minor incident on September 3, 2026 affecting Letters and Postcards, lasting 6d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 01:24 AM UTC
Our vendor in the EU region is currently performing essential maintenance, which is causing delays to postal services in the region. All ClickSend systems are operating normally, and any letters/postcards submitted by customers have been successfully received and are securely held within our system. However, there may be a delay in forwarding these to our EU vendor while the maintenance is ongoing. We are monitoring the situation and will provide further updates as they become available.
- investigating Sep 03, 2026, 01:34 AM UTC
We are continuing to investigate this issue.
- investigating Sep 04, 2026, 02:27 AM UTC
We are continuing to investigate this issue.
- investigating Sep 07, 2026, 12:36 AM UTC
Our teams are actively working with the vendor to return the service safely to operation. We apologise for the continued disruption and appreciate your patience while this work continues. We will provide a further update as soon as more information is available.
- resolved Sep 09, 2026, 05:28 AM UTC
This incident has been resolved.