Smart Recruiters Outage History

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Smart Recruiters had 36 outages in the last 2 years totaling 65h 20m of downtime — averaging 1.5 incidents per month.

There were 36 Smart Recruiters outages since June 28, 2024 totaling 65h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smartrecruiters.com

Critical May 6, 2026

Errors Occurring When Attempting to Access Candidate Data

Detected by Pingoru
May 06, 2026, 07:19 PM UTC
Resolved
May 06, 2026, 08:25 PM UTC
Duration
1h 5m
Affected: Recruiter Apps
Timeline · 5 updates
  1. investigating May 06, 2026, 07:19 PM UTC

    We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

  2. investigating May 06, 2026, 07:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 06, 2026, 07:54 PM UTC

    We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!

  4. monitoring May 06, 2026, 08:09 PM UTC

    Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.

  5. resolved May 06, 2026, 08:25 PM UTC

    The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

Read the full incident report →

Critical April 22, 2026

Multiple pages do not load

Detected by Pingoru
Apr 22, 2026, 01:36 PM UTC
Resolved
Apr 22, 2026, 03:29 PM UTC
Duration
1h 53m
Affected: Recruiter Apps
Timeline · 5 updates
  1. investigating Apr 22, 2026, 01:36 PM UTC

    We are currently investigating an issue affecting performance. Multiple pages (People tab, Job's Applicant tab, etc.). Thank you for your patience. Datacentre: (DCEU for fran, DCNA ohio, DCAU for syd, all) Next update expected at: (+1 hour) (update will have to be made regularly)

  2. identified Apr 22, 2026, 02:37 PM UTC

    We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Our next actions: observing the root cause and taking appropriate actions to stabilise the platform Next update expected at: 5:35 PM CEST

  3. identified Apr 22, 2026, 02:50 PM UTC

    We identified an issue with one of our databases and engineering team is performing an upgrade. Datacentre: [DCEU/DCNA/DCAU: SmartRecruiters] Prod: [People page] Next update expected at: 17.50 CET

  4. monitoring Apr 22, 2026, 03:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 22, 2026, 03:29 PM UTC

    This incident has now been resolved. We apologise for the inconvenience caused during this period.

Read the full incident report →

Major February 18, 2026

People Page not loading

Detected by Pingoru
Feb 18, 2026, 08:51 AM UTC
Resolved
Feb 18, 2026, 10:34 AM UTC
Duration
1h 42m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Feb 18, 2026, 08:51 AM UTC

    We are currently investigating an issue causing the People page to appear blank.

  2. identified Feb 18, 2026, 09:52 AM UTC

    We have identified an issue with an API affecting various areas of the system, not only the people page. We are currently working to resolve this and will keep you updated. We appreciate your patience! Next update expected at: 11:00 UTC [DCEU: SmartRecruiters] Prod: [SmartOS]

  3. resolved Feb 18, 2026, 10:34 AM UTC

    A fix has been implemented and we are seeing performance returning to normal across the system. Thank you for your patience as we worked through this incident. [DCEU: SmartRecruiters] Prod: [SmartOS]

Read the full incident report →

Critical December 5, 2025

Global Cloudflare Issues Impacting SmartAttrax Career Sites

Detected by Pingoru
Dec 05, 2025, 09:08 AM UTC
Resolved
Dec 05, 2025, 09:18 AM UTC
Duration
9m
Affected: SmartAttrax - Career Sites
Timeline · 2 updates
  1. investigating Dec 05, 2025, 09:08 AM UTC

    There is currently a global outage on Cloudflare which is impacting the application process for customers using SmartRecruiters Easy Apply on their career sites. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

  2. resolved Dec 05, 2025, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical December 5, 2025

Global Cloudflare Issues impacting Smartrecruiters

Detected by Pingoru
Dec 05, 2025, 08:59 AM UTC
Resolved
Dec 05, 2025, 09:17 AM UTC
Duration
18m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Dec 05, 2025, 08:59 AM UTC

    There is currently a global outage on Cloudflare which is impacting our services. We are working on a resolution and will provide updates as soon as possible. We apologise for the inconvenience being caused.

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    Cloudflare have deployed a fix and we are confirming the results and any possible residual impact.

  3. resolved Dec 05, 2025, 09:17 AM UTC

    This incident has been resolved

Read the full incident report →

Critical October 28, 2025

System Accessibiliy and Performance Issue

Detected by Pingoru
Oct 28, 2025, 12:41 AM UTC
Resolved
Oct 28, 2025, 04:01 AM UTC
Duration
3h 20m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Oct 28, 2025, 12:41 AM UTC

    We’re currently experiencing system inaccessibility and performance issues, including slowness and occasional errors when loading the UI pages. Our Engineering Team is actively working to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience.

  2. monitoring Oct 28, 2025, 02:23 AM UTC

    A fix has been implemented, and we are actively monitoring to ensure the system is performing as expected.

  3. resolved Oct 28, 2025, 04:01 AM UTC

    The root cause has been identified and a fix has been put in place. Our apologies for the inconvenience caused by this incident.

Read the full incident report →

Critical October 22, 2025

System down (bad getaway - error)

Detected by Pingoru
Oct 22, 2025, 02:46 PM UTC
Resolved
Oct 22, 2025, 03:36 PM UTC
Duration
49m
Affected: Recruiter Apps
Timeline · 2 updates
  1. investigating Oct 22, 2025, 02:46 PM UTC

    Prod-ohio accounts are facing errors. Users might not be able to access their accounts.

  2. resolved Oct 22, 2025, 03:36 PM UTC

    The root cause has been identified and a fix put in place. Our apologies for the inconvenience caused by this incident.

Read the full incident report →

Critical October 12, 2025

System down (bad getaway - error 502)

Detected by Pingoru
Oct 12, 2025, 02:33 AM UTC
Resolved
Oct 12, 2025, 02:48 AM UTC
Duration
15m
Affected: Recruiter Apps
Timeline · 2 updates
  1. investigating Oct 12, 2025, 02:33 AM UTC

    The System is currently inaccessible, impacting the Prod-Syd environment. Our Engineering Team is working on it. Please accept our apologies for the inconvenience.

  2. resolved Oct 12, 2025, 02:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 16, 2025

Attrax Career Sites are down - 504 Gateway Time-out

Detected by Pingoru
Sep 16, 2025, 01:01 PM UTC
Resolved
Sep 16, 2025, 05:13 PM UTC
Duration
4h 11m
Affected: SmartAttrax - Career Sites
Timeline · 4 updates
  1. investigating Sep 16, 2025, 01:01 PM UTC

    Attrax career sites are currently inaccessible. Our Engineering Team is working on identifying an issue and bringing the sites back up as soon as possible. Please accept our apologies for the inconvenience.

  2. investigating Sep 16, 2025, 01:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 16, 2025, 01:07 PM UTC

    Attrax career sites are now back up, and the Engineering Team is monitoring Atttax performance.

  4. resolved Sep 16, 2025, 05:13 PM UTC

    This incident has now been resolved. Our apologies for the inconvenience caused during this time.

Read the full incident report →

Critical August 22, 2025

System slowness - issue with loading pages

Detected by Pingoru
Aug 22, 2025, 01:04 PM UTC
Resolved
Aug 22, 2025, 01:04 PM UTC
Duration
—
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Aug 22, 2025, 10:02 AM UTC

    We are currently investigating this issue.

  2. identified Aug 22, 2025, 11:36 AM UTC

    The issue has been identified. During the investigation, the SmartTips have been disabled.

  3. resolved Aug 22, 2025, 01:04 PM UTC

    This incident has been resolved and SmartTips have been reactivated.

Read the full incident report →

Minor June 3, 2025

Interview Scheduling

Detected by Pingoru
Jun 03, 2025, 09:27 PM UTC
Resolved
Jun 03, 2025, 10:55 PM UTC
Duration
1h 28m
Affected: Recruiter Apps
Timeline · 4 updates
  1. investigating Jun 03, 2025, 09:27 PM UTC

    We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

  2. identified Jun 03, 2025, 10:03 PM UTC

    We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!

  3. monitoring Jun 03, 2025, 10:32 PM UTC

    Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues.

  4. resolved Jun 03, 2025, 10:55 PM UTC

    The error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring!

Read the full incident report →

Major May 30, 2025

System slowness

Detected by Pingoru
May 30, 2025, 01:58 PM UTC
Resolved
May 30, 2025, 02:13 PM UTC
Duration
14m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating May 30, 2025, 01:58 PM UTC

    We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.

  2. monitoring May 30, 2025, 02:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 30, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 6, 2025

System Performance issue

Detected by Pingoru
May 06, 2025, 12:42 PM UTC
Resolved
May 06, 2025, 02:36 PM UTC
Duration
1h 53m
Affected: Recruiter Apps
Timeline · 4 updates
  1. investigating May 06, 2025, 12:42 PM UTC

    We are experiencing System issues - pages may be down or not load properly. We are currently investigating the issue.

  2. identified May 06, 2025, 12:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 06, 2025, 01:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2025, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2025

Newly created jobs issue

Detected by Pingoru
Apr 28, 2025, 02:31 PM UTC
Resolved
Apr 28, 2025, 04:55 PM UTC
Duration
2h 23m
Affected: Recruiter Apps
Timeline · 2 updates
  1. identified Apr 28, 2025, 02:31 PM UTC

    We are experiencing issues with displaying newly created jobs - some may not appear in the search results. Our teams are actively working on it.

  2. resolved Apr 28, 2025, 04:55 PM UTC

    The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!

Read the full incident report →

Critical April 15, 2025

Job creation/publication down

Detected by Pingoru
Apr 15, 2025, 11:55 AM UTC
Resolved
Apr 15, 2025, 12:46 PM UTC
Duration
50m
Affected: Customer API
Timeline · 3 updates
  1. investigating Apr 15, 2025, 11:55 AM UTC

    We are currently investigating the issue. Meanwhile, please fill out the Location manually to move forward.

  2. monitoring Apr 15, 2025, 12:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2025, 12:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2025

[Report builder] down - downloading Reports issue

Detected by Pingoru
Mar 26, 2025, 09:13 AM UTC
Resolved
Mar 26, 2025, 09:35 AM UTC
Duration
22m
Affected: Recruiter AppsMobile AppsCustomer APIMarketplace APICareer PagesCandidate AppMarketplace AppsReferrals AppSub-processor Page Updates
Timeline · 3 updates
  1. investigating Mar 26, 2025, 09:13 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 26, 2025, 09:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2025, 09:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2025

Corporate Sandbox access

Detected by Pingoru
Mar 19, 2025, 10:45 AM UTC
Resolved
Mar 19, 2025, 12:08 PM UTC
Duration
1h 23m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Mar 19, 2025, 10:45 AM UTC

    '502 Bad Gateway' - Corporate Sandbox access Our teams are investigating this issue.

  2. monitoring Mar 19, 2025, 11:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 12:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2025

Report Builder latency

Detected by Pingoru
Mar 19, 2025, 10:09 AM UTC
Resolved
Mar 19, 2025, 04:02 PM UTC
Duration
5h 53m
Affected: Recruiter Apps
Timeline · 3 updates
  1. identified Mar 19, 2025, 10:09 AM UTC

    We are observing some delays in delivering reports from the Report Builder. We are monitoring the situation with the DataBase.

  2. monitoring Mar 19, 2025, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 19, 2025, 04:02 PM UTC

    This incident has now been resolved and reports are updated

Read the full incident report →

Minor March 3, 2025

Platform Access - "You have been blocked" message

Detected by Pingoru
Mar 03, 2025, 11:48 AM UTC
Resolved
Mar 03, 2025, 12:49 PM UTC
Duration
1h
Affected: Recruiter Apps
Timeline · 3 updates
  1. identified Mar 03, 2025, 11:48 AM UTC

    Users may have experienced some access issue - error message "You have been blocked" The issue has been identified and a fix is being implemented.

  2. monitoring Mar 03, 2025, 12:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 03, 2025, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2025

Onboarding form link issue

Detected by Pingoru
Feb 27, 2025, 01:02 PM UTC
Resolved
Feb 27, 2025, 01:54 PM UTC
Duration
52m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Feb 27, 2025, 01:02 PM UTC

    Issue with Onboarding Activity links has been reported - some links cannot be opened

  2. monitoring Feb 27, 2025, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2025, 01:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 30, 2025

SSO Login Not Working

Detected by Pingoru
Jan 30, 2025, 04:08 PM UTC
Resolved
Jan 30, 2025, 04:14 PM UTC
Duration
6m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Jan 30, 2025, 04:08 PM UTC

    We are currently investigating the issue.

  2. monitoring Jan 30, 2025, 04:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 30, 2025, 04:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 27, 2025

Usability - Candidate Action issues

Detected by Pingoru
Jan 27, 2025, 09:47 AM UTC
Resolved
Jan 27, 2025, 02:48 PM UTC
Duration
5h
Affected: Recruiter Apps
Timeline · 4 updates
  1. investigating Jan 27, 2025, 09:47 AM UTC

    We are currently observing issues with some functionalities, such as Moving a candidate to another job or Bulk actions. Our teams are looking into it.

  2. identified Jan 27, 2025, 10:26 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 27, 2025, 02:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 27, 2025, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 22, 2025

Self-schedule feature broken

Detected by Pingoru
Jan 22, 2025, 02:38 PM UTC
Resolved
Jan 22, 2025, 03:16 PM UTC
Duration
37m
Affected: Recruiter Apps
Timeline · 3 updates
  1. investigating Jan 22, 2025, 02:38 PM UTC

    The interview drop-down to Schedule an Interview and Invite to Self-Schedule is broken and it is not possible to create a Self-Schedule interview. The engineering is currently investigating the issue.

  2. monitoring Jan 22, 2025, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 22, 2025, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 25, 2024

Error when opening the people's tab and the applicants tab in the job- multiple error messages

Detected by Pingoru
Nov 25, 2024, 12:52 AM UTC
Resolved
Nov 25, 2024, 12:16 PM UTC
Duration
11h 23m
Affected: Customer API
Timeline · 4 updates
  1. investigating Nov 25, 2024, 12:52 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2024, 01:26 AM UTC

    We are currently investigating a potential issue. Thank you for your patience.

  3. identified Nov 25, 2024, 06:21 AM UTC

    We are still experiencing an issue with multiple error messages. The Engineering Team is working hard on this and will have updates shortly.

  4. resolved Nov 25, 2024, 12:16 PM UTC

    This incident has been resolved.

Read the full incident report →