Smart Recruiters incident

Error when opening the people's tab and the applicants tab in the job- multiple error messages

Major Resolved View vendor source →

Smart Recruiters experienced a major incident on November 25, 2024 affecting Customer API, lasting 11h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 12:52 AM UTC
Resolved
Nov 25, 2024, 12:16 PM UTC
Duration
11h 23m
Detected by Pingoru
Nov 25, 2024, 12:52 AM UTC

Affected components

Customer API

Update timeline

  1. investigating Nov 25, 2024, 12:52 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2024, 01:26 AM UTC

    We are currently investigating a potential issue. Thank you for your patience.

  3. identified Nov 25, 2024, 06:21 AM UTC

    We are still experiencing an issue with multiple error messages. The Engineering Team is working hard on this and will have updates shortly.

  4. resolved Nov 25, 2024, 12:16 PM UTC

    This incident has been resolved.