Smart Recruiters incident
Errors Occurring When Attempting to Access Candidate Data
Resolved after 1 hour 5 minutes, affecting Recruiter Apps, on May 6, 2026.
The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!
Affected components
Update timeline
- investigating May 06, 2026, 07:19 PM UTC
We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]
- investigating May 06, 2026, 07:20 PM UTC
We are continuing to investigate this issue.
- investigating May 06, 2026, 07:54 PM UTC
We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!
- monitoring May 06, 2026, 08:09 PM UTC
Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.
- resolved May 06, 2026, 08:25 PM UTC
The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!
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