Smart Recruiters incident

Errors Occurring When Attempting to Access Candidate Data

Critical Resolved View vendor source →

Smart Recruiters experienced a critical incident on May 6, 2026 affecting Recruiter Apps, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 07:19 PM UTC
Resolved
May 06, 2026, 08:25 PM UTC
Duration
1h 5m
Detected by Pingoru
May 06, 2026, 07:19 PM UTC

Affected components

Recruiter Apps

Update timeline

  1. investigating May 06, 2026, 07:19 PM UTC

    We have identified a performance issue affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience! Datacentre: [DCEU: SmartRecruiters] Prod: [People page][Candidates][Hireloop]

  2. investigating May 06, 2026, 07:20 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 06, 2026, 07:54 PM UTC

    We have identified the issue affecting some users' access to Candidate information/details and are working on a solution. We will keep you updated and appreciate your patience!

  4. monitoring May 06, 2026, 08:09 PM UTC

    Our team has identified the issue and has implemented a fix. We are now monitoring the results for any further performance issues.

  5. resolved May 06, 2026, 08:25 PM UTC

    The performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!