Smartcar Outage History

Smartcar had 11 outages in the last 2 years totaling 1509h 1m of downtime — averaging 0.5 incidents per month.

There were 11 Smartcar outages since June 11, 2024 totaling 1509h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smartcar.com

Minor March 17, 2026

Smartcar Dashboard: Incomplete Webhook and API Logs

Detected by Pingoru: Mar 17, 2026, 05:40 PM UTC
Resolved: Apr 22, 2026, 06:45 PM UTC
Duration: 36d 1h

Affected: Smartcar Dashboard

Timeline · 2 updates

investigating Mar 17, 2026, 05:40 PM UTC

We are currently experiencing a degraded service affecting the Smartcar Developer Dashboard, which may result in missing or incomplete data in Webhook Logs and API Request Logs. What’s affected: Webhook delivery logs and event history may be delayed, incomplete, or not updating in real time API request and response logs may be missing associated vehicle MMY data We will provide updates as soon as more information becomes available. Thank you for your patience.
resolved Apr 22, 2026, 06:45 PM UTC

The issue affecting the Smartcar Dashboard logs has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.

Read the full incident report →

Minor February 26, 2026

Degraded Webhook Event Delivery

Detected by Pingoru: Feb 26, 2026, 06:30 PM UTC
Resolved: Feb 27, 2026, 10:43 PM UTC
Duration: 1d 4h

Affected: Smartcar Webhooks and API

Timeline · 3 updates

investigating Feb 26, 2026, 08:10 PM UTC

We are currently investigating an internal issue that began around 18:30 UTC, which has resulted in a significant drop in webhook events being delivered. During this time, some webhook events may have been delayed or not sent as expected. Our engineering team is actively working to identify the root cause and restore normal event delivery. We will provide further updates as soon as more information becomes available.
monitoring Feb 26, 2026, 09:23 PM UTC

We have implemented a fix for the webhook delivery issue. Webhook event delivery has returned to expected levels, and the fix is holding. Our team will continue to closely monitor the system to ensure stability.
resolved Feb 27, 2026, 10:43 PM UTC

We have implemented additional improvements to further strengthen webhook event delivery. Since these changes were deployed, performance has remained stable and is operating within expected levels. This incident is now resolved. We will continue proactive monitoring to ensure continued reliability.

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Major October 28, 2025

Smartcar Connect, Dashboard, and Token Refresh Errors

Detected by Pingoru: Oct 28, 2025, 06:36 PM UTC
Resolved: Oct 28, 2025, 09:54 PM UTC
Duration: 3h 17m

Affected: Smartcar Webhooks and APISmartcar ConnectSmartcar Dashboard

Timeline · 3 updates

investigating Oct 28, 2025, 06:36 PM UTC

We are investigating an issue that is currently affecting Smartcar Connect, the Dashboard, and token refresh functionality. Some users may experience connection failures, dashboard load errors, or token refresh interruptions during this time. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.
monitoring Oct 28, 2025, 07:10 PM UTC

A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
resolved Oct 28, 2025, 09:54 PM UTC

The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.

Read the full incident report →

Minor October 13, 2025

Elevated 5xx Errors

Detected by Pingoru: Oct 13, 2025, 03:54 PM UTC
Resolved: Oct 13, 2025, 09:11 PM UTC
Duration: 5h 17m

Affected: Smartcar Webhooks and API

Timeline · 3 updates

investigating Oct 13, 2025, 03:54 PM UTC

We're experiencing an elevated level of 5xx errors and are currently looking into the issue.
monitoring Oct 13, 2025, 08:05 PM UTC

A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
resolved Oct 13, 2025, 09:11 PM UTC

The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.

Read the full incident report →

Minor September 2, 2025

Smartcar API: Increase in token exchange errors

Detected by Pingoru: Sep 02, 2025, 04:08 PM UTC
Resolved: Sep 02, 2025, 05:49 PM UTC
Duration: 1h 41m

Affected: Smartcar Webhooks and API

Timeline · 3 updates

investigating Sep 02, 2025, 04:08 PM UTC

We are currently investigating an issue related to invalid grant errors on token refresh exchanges.
monitoring Sep 02, 2025, 04:37 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 02, 2025, 05:49 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 15, 2025

Intermittent Authentication Errors

Detected by Pingoru: Aug 15, 2025, 06:21 PM UTC
Resolved: Sep 09, 2025, 05:44 PM UTC
Duration: 24d 23h

Affected: Smartcar Webhooks and API

Timeline · 4 updates

investigating Aug 15, 2025, 06:21 PM UTC

We are currently investigating intermittent authentication errors. In some cases, newly issued access tokens may be rejected immediately after creation. Retrying the request shortly after should succeed.
monitoring Aug 16, 2025, 01:44 AM UTC

The recent authentication errors were caused by data optimizations deployed yesterday as part of our ongoing efforts to improve platform performance. To mitigate the impact, we implemented several fixes, including temporary safeguards and additional changes to further stabilize the platform. Since releasing today’s fixes, we’ve seen a significant drop in error rates, and they continue to decline. We’ll continue to monitor closely throughout the weekend, and next week we plan to roll out a more permanent solution to ensure long-term stability.
monitoring Aug 19, 2025, 08:59 PM UTC

We’ve resolved the issue causing authentication errors for valid tokens. Requests should now authenticate successfully. Some API requests may still see higher than normal latency. We’re continuing to work on a permanent fix to bring performance fully back to normal.
resolved Sep 09, 2025, 05:44 PM UTC

The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.

Read the full incident report →

Notice April 14, 2025

Smartcar Connect Partial Outage

Detected by Pingoru: Apr 14, 2025, 10:25 PM UTC
Resolved: Apr 14, 2025, 06:30 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 14, 2025, 10:25 PM UTC

Earlier today, we deployed a change to Smartcar Connect that unintentionally introduced a bug, causing some vehicle owners to experience connection failures when attempting to link their vehicles between 11:45 AM and 12:45 PM PDT. Users that encountered this issue received an error message stating "500: vehiclesRequiringAdditionalActions.includes is not a function". The issue was identified and resolved with a fix deployed at approximately 12:43 PM PDT. The issue has been fully resolved, and affected users should now be able to connect their vehicles successfully. If you're still experiencing issues, we recommend trying the connection process again. We apologize for the disruption and are implementing additional safeguards to prevent similar issues in the future.

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Critical February 27, 2025

Smartcar Connect and API 5xx Errors

Detected by Pingoru: Feb 27, 2025, 12:48 AM UTC
Resolved: Feb 27, 2025, 03:53 AM UTC
Duration: 3h 5m

Affected: Smartcar Webhooks and APISmartcar Connect

Timeline · 4 updates

investigating Feb 27, 2025, 12:48 AM UTC

We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.
monitoring Feb 27, 2025, 12:55 AM UTC

We have identified the cause of the issue affecting Connect and API requests. The outage was caused by an issue introduced in a recent code update. The change has been reverted and services are returning to normal. We are monitoring the system to ensure stability.
resolved Feb 27, 2025, 03:53 AM UTC

We experienced a brief period of downtime for Connect and API services between 4:32 PM and 4:50 PM PST due to an issue introduced in a recent code update. A fix has been implemented, and all services are now fully operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your patience and understanding.
postmortem Feb 28, 2025, 06:42 PM UTC

Smartcar API service had a downtime from 2/26/2025 04:32:00 PM PST - 04:50:00 PM PST for a total of 18 minutes of service impact. During this time API service experience a partial outage. A small portion of our incoming request were being serviced. The partial outage was caused by a bad code merge in API. This lead to a out memory error for our containers. The issue was resolved by rolling back the deployment. If you have any additional questions, feel free to reach out to us at [[email protected]](mailto:[email protected]).

Read the full incident report →

Notice January 28, 2025

Smartcar API: Vehicle Request SERVER - INTERNAL Errors

Detected by Pingoru: Jan 28, 2025, 08:40 PM UTC
Resolved: Jan 28, 2025, 05:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 28, 2025, 08:40 PM UTC

We experienced a brief period of infrastructure instability between 9:32 AM PST and 9:44 AM PST, which caused an increase in Server - Internal errors for vehicle API requests. We’ve implemented a fix, and all services are now operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your understanding.

Read the full incident report →

Major October 5, 2024

Smartcar API - access token refresh errors and API timeouts

Detected by Pingoru: Oct 05, 2024, 03:26 AM UTC
Resolved: Oct 05, 2024, 06:24 AM UTC
Duration: 2h 57m

Affected: Smartcar Webhooks and API

Timeline · 3 updates

investigating Oct 05, 2024, 03:26 AM UTC

We are investigating degraded performance relating to access token refresh, vehicle API calls, and the Smartcar Dashboard. This performance degradation may be intermittent and subsequent requests made at a later time may be successful. We will provide updates as our incident response team investigates the issue.
monitoring Oct 05, 2024, 04:45 AM UTC

We’ve identified the issue and deployed the necessary fixes to address it. Functionality for Connect, Dashboard, and token requests has been restored, and we’re closely monitoring the situation. If you’ve encountered any errors with refreshing tokens, please try the token exchange request again.
resolved Oct 05, 2024, 06:24 AM UTC

This incident has been resolved. If you continue to experience issues please reach out to [email protected]!

Read the full incident report →

Notice June 11, 2024

Smartcar Connect and API: Elevated Error Rates

Detected by Pingoru: Jun 11, 2024, 04:15 PM UTC
Resolved: Jun 11, 2024, 03:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 11, 2024, 04:15 PM UTC

From 15:31 to 15:35 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 15:35 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at [email protected].

Read the full incident report →