Smartcar incident
Smartcar Connect, Dashboard, and Token Refresh Errors
Smartcar experienced a major incident on October 28, 2025 affecting Smartcar Webhooks and API and Smartcar Connect and 1 more component, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 06:36 PM UTC
We are investigating an issue that is currently affecting Smartcar Connect, the Dashboard, and token refresh functionality. Some users may experience connection failures, dashboard load errors, or token refresh interruptions during this time. Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. We will provide additional updates as soon as more information becomes available.
- monitoring Oct 28, 2025, 07:10 PM UTC
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
- resolved Oct 28, 2025, 09:54 PM UTC
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.