Smartcar experienced a minor incident on October 13, 2025 affecting Smartcar Webhooks and API, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Smartcar Webhooks and API
Update timeline
- investigating Oct 13, 2025, 03:54 PM UTC
We're experiencing an elevated level of 5xx errors and are currently looking into the issue.
- monitoring Oct 13, 2025, 08:05 PM UTC
A fix has been successfully implemented and we are monitoring the system to ensure stability. If you continue to experience any issues, please reach out to our Support team at [email protected]. We appreciate your understanding and will confirm resolution shortly.
- resolved Oct 13, 2025, 09:11 PM UTC
The issue has been resolved. All systems are now operating normally. If you continue to experience any issues, please reach out to our Support team at [email protected]. Thank you for your patience and understanding.