SmartBear incident

Bitbar Testing Cloud: SmartBear Tunnel issues in the US region

Minor Resolved View vendor source →

SmartBear experienced a minor incident on July 23, 2026 affecting Desktop Hub US, lasting 20h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 10:07 AM UTC
Resolved
Jul 24, 2026, 07:02 AM UTC
Duration
20h 55m
Detected by Pingoru
Jul 23, 2026, 10:07 AM UTC

Affected components

Desktop Hub US

Update timeline

  1. identified Jul 23, 2026, 10:07 AM UTC

    We're seeing issues with SmartBear Tunnel functionality on Windows VMs in the US region. While the issue is there, please use Windows in the EU instead, if you need tunnel functionality.

  2. monitoring Jul 23, 2026, 02:30 PM UTC

    A fix has been implemented and we are monitoring the results.