SlimPay Outage History

SlimPay is up right now

SlimPay had 12 outages in the last 2 years totaling 23h 14m of downtime — averaging 0.5 incidents per month.

There were 12 SlimPay outages since October 20, 2025 totaling 23h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.slimpay.com

Notice June 10, 2026

[Incident] SMS issue

Detected by Pingoru
Jun 10, 2026, 09:24 AM UTC
Resolved
Jun 10, 2026, 09:24 AM UTC
Duration
—
Affected: Dashboard
Timeline · 1 update
  1. resolved Jun 10, 2026, 09:24 AM UTC

    EN Dear customers, We experienced a technical incident yesterday from 9.35 AM to 10:46 AM that disrupted SMS notifications. Following prompt intervention by our technical teams, the service has been fully operational since yesterday at 10:46 AM. Please accept our sincere apologies for any inconvenience this may have caused. Thank you for your continued understanding. The SlimPay Team, a Trustly group company —--------------------------------------------------------------------------------- FR Chers clients, Un incident technique a perturbé hier l’envoi des SMS entre 9h35 et 10h46. Nos équipes sont immédiatement intervenues et le service est pleinement rétabli depuis hier à 10h46. Nous vous présentons nos sincères excuses pour ce désagrément et vous remercions de votre compréhension. L'équipe SlimPay, une société du groupe Trustly

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Notice October 24, 2025

[Important information] - Winter Time Switching

Detected by Pingoru
Oct 24, 2025, 04:02 PM UTC
Resolved
Oct 24, 2025, 04:02 PM UTC
Duration
—
Affected: Remittance filesRemittance filesWeb APIWeb APIBack OfficeCheckoutBack OfficeReportingSFTPPayment Initiation Service (PIS)ReportingSFTPPayment Initiation Service (PIS)DashboardDashboardCheckout
Timeline · 1 update

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Minor October 20, 2025

Information: AWS Incident Affecting SlimPay Services

Detected by Pingoru
Oct 20, 2025, 09:53 AM UTC
Resolved
Oct 21, 2025, 09:08 AM UTC
Duration
23h 14m
Affected: Remittance filesWeb APICheckoutSFTPReportingPayment Initiation Service (PIS)Dashboard
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 09:53 AM UTC

    Chers clients, Nous souhaitons vous informer que nos services SlimPay sont légèrement impactés par un incident chez notre fournisseur de cloud AWS. Nos équipes techniques sont pleinement mobilisées et travaillent activement pour surveiller la situation et réduire au minimum les perturbations que cela pourrait engendrer sur vos opérations. Nous vous prions de nous excuser pour tout désagrément potentiel et vous remercions de votre patience. Nous vous tiendrons informés de l'évolution de la situation. Cordialement, L'équipe SlimPay — Dear customers, We would like to inform you that our SlimPay services are slightly impacted by an incident at our cloud provider, AWS. Our technical teams are fully mobilized and are actively working to monitor the situation and minimize any potential disruption to your operations. We apologize for any potential inconvenience and thank you for your patience. We will keep you updated on the evolution of the situation. Sincerely, The SlimPay Team

  2. resolved Oct 21, 2025, 09:08 AM UTC

    Chers clients, L'incident lié à notre fournisseur cloud AWS est résolu. Tous les services sont désormais rétablis et fonctionnent normalement. Merci de votre compréhension et veuillez nous excuser pour le désagrément. Cordialement, L'équipe SlimPay Dear clients, The incident which was related to our AWS cloud provider, is now resolved. All services are fully restored and operating normally. We appreciate your understanding and apologize for the inconvenience. Sincerely, The SlimPay Team

Read the full incident report →