Storage Degradation in US-Virginia-M-2
Affected: US-Virginia-M-2 Storage
Skytap Outage History
Skytap is up right nowSkytap had 31 outages in the last 2 years totaling 43h 40m of downtime — averaging 1.3 incidents per month.
There were 31 Skytap outages since January 25, 2025 totaling 43h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Network Issues in UK-London-M-1
Affected: UK-London-M-1 Networking
Timeline · 3 updates
- investigating Aug 10, 2026, 05:49 PM UTC
We are currently investigating alerts related to a possible networking issue in our UK-London-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- identified Aug 10, 2026, 05:53 PM UTC
We have identified a networking issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.
- resolved Aug 10, 2026, 05:56 PM UTC
The networking issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Network Issues in EMEA
Affected: EMEA Network
Timeline · 3 updates
- investigating Jul 13, 2026, 08:12 PM UTC
We are currently investigating alerts related to a possible networking issue in our [REGION] Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- identified Jul 13, 2026, 09:01 PM UTC
We have identified a networking issue in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.
- resolved Jul 13, 2026, 10:16 PM UTC
The networking issue in our EMEA Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Hosting Degradation in US-East-2
Affected: US-East-2 x86 Compute
Timeline · 2 updates
- identified Jun 20, 2026, 05:58 PM UTC
We have identified an issue related to hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- resolved Jun 20, 2026, 07:11 PM UTC
The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.
Network Issues in US-East-2
Affected: US-East-2 Network
Timeline · 4 updates
Kyndryl Cloud Uplift User Creation
Affected: Portal (cloud.skytap.com)
Timeline · 2 updates
- identified Jun 17, 2026, 02:47 PM UTC
We have determined that the Kyndryl Cloud Uplift Website and API (cloud.skytap.com) is experiencing user creation failures. We are currently investigating this issue with the highest priority. We will provide an update within one hour.
- resolved Jun 17, 2026, 03:23 PM UTC
This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website and API (cloud.skytap.com) should be able to successfully create users.
Network Issues in NL-Amsterdam-M-1
Affected: NL-Amsterdam-M-1 Network
Timeline · 4 updates
Kyndryl Cloud Uplift Portal (cloud.skytap.com) unavailable
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
- investigating Jun 10, 2026, 11:46 PM UTC
We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of June 10, 2026 21:00 UTC in some regions. We are currently investigating this issue. We will provide an update within one hour.
- monitoring Jun 11, 2026, 12:06 AM UTC
We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available. We will provide an additional update within one hour.
- resolved Jun 11, 2026, 12:37 AM UTC
This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users.
Storage Degradation in US-Texas Region-M-1
Affected: US-Texas-M-1 Storage
Timeline · 4 updates
- investigating May 05, 2026, 11:27 PM UTC
We are currently investigating alerts related to a possible storage issue in our US-Texas Region-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- identified May 05, 2026, 11:36 PM UTC
We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- identified May 06, 2026, 12:01 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 06, 2026, 12:01 AM UTC
The storage issue in our US-Texas Region-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Storage Degradation in US-Texas-M-1
Affected: US-Texas-M-1 Storage
Timeline · 3 updates
- investigating May 02, 2026, 07:42 PM UTC
We are currently investigating alerts related to a possible storage issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- identified May 02, 2026, 08:50 PM UTC
We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- resolved May 02, 2026, 09:08 PM UTC
The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Storage Degradation in UK-London-M-1
Affected: UK-London-M-1 Storage
Timeline · 2 updates
- identified Apr 10, 2026, 09:38 PM UTC
We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- resolved Apr 10, 2026, 10:15 PM UTC
The storage issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Storage Degradation in APAC-2 region
Affected: APAC-2 Storage
Timeline · 2 updates
- investigating Apr 01, 2026, 10:16 PM UTC
We are currently investigating alerts related to a possible storage issue in our APAC-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- resolved Apr 01, 2026, 11:02 PM UTC
The storage issue in our APAC-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Kyndryl Cloud Uplift Portal (cloud.skytap.com) issues
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
- investigating Mar 05, 2026, 04:15 AM UTC
We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 4 March 2026 8:13PM . We are currently investigating this issue. We will provide an update within one hour.
- monitoring Mar 05, 2026, 04:32 AM UTC
We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available and responsive. We will provide an additional update within one hour.
- resolved Mar 05, 2026, 04:33 AM UTC
This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users.
Hosting Degradation in AU-Sydney-M-1
Affected: AU-Sydney-M-1 x86 ComputeAU-Sydney-M-1 Services
Timeline · 3 updates
- identified Mar 01, 2026, 01:01 AM UTC
We have identified an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will provide an update within one hour.
- identified Mar 01, 2026, 02:02 AM UTC
We are continuing to work on an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will post updates as they are available.
- resolved Mar 01, 2026, 02:42 AM UTC
The issue related to hosting services in our AU-Sydney-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.
Storage Degradation in NL-Amsterdam-M-1
Affected: NL-Amsterdam-M-1 Storage
Timeline · 3 updates
- identified Feb 24, 2026, 10:24 PM UTC
We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.
- identified Feb 24, 2026, 11:48 PM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 25, 2026, 12:31 AM UTC
The storage issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.
Hosting Degradation in US-West
Affected: US-West x86 Compute
Timeline · 5 updates
- investigating Dec 23, 2025, 05:34 AM UTC
We are investigating reports regarding an issue related to hosting services in our US-West Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Dec 23, 2025, 05:51 AM UTC
We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Dec 23, 2025, 06:48 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 23, 2025, 07:27 AM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-West Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Dec 23, 2025, 07:47 AM UTC
The issue related to hosting services in our US-West Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
HTML5 Client Issues in EMEA
Affected: EMEA Services
Timeline · 3 updates
- investigating Nov 04, 2025, 03:05 PM UTC
We are currently investigating alerts related to a possible services issue, which may affect HTML5 SRA (Secure Remote Access)client connections in our EMEA Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.
- monitoring Nov 04, 2025, 03:39 PM UTC
We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects
- resolved Nov 04, 2025, 04:32 PM UTC
The issue in our EMEA Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.
Network Issues in AU-Sydney-M-1
Affected: AU-Sydney-M-1 Network
Timeline · 3 updates
- identified Sep 15, 2025, 04:38 PM UTC
We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.
- monitoring Sep 15, 2025, 04:45 PM UTC
We have have made preliminary changes to alleviate an issue previously reported with one network sub-system in our AU-Sydney-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.
- resolved Sep 15, 2025, 04:51 PM UTC
The networking issue in our AU-Sydney-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.
Hosting Degradation in APAC-2
Affected: APAC-2 x86 Compute
Timeline · 2 updates
- identified Sep 09, 2025, 01:41 AM UTC
We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
- resolved Sep 09, 2025, 03:37 AM UTC
The issue related to hosting services in our APAC-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
Hosting Degradation in All Region for IBMi VM
Affected: US-Virginia-M-1 POWER ComputeSG-Singapore-M-1 POWER ComputeNL-Amsterdam-M-1 POWER ComputeUS-Texas-M-1 POWER ComputeCN-HongKong-M-1 POWER ComputeUK-London-M-1 POWER ComputeIE-Dublin-M-1 POWER ComputeUK-London-M-2 POWER ComputeIN-Pune-M-1 - POWER ComputeAU-Sydney-M-1 POWER ComputeUS-Virginia-M-2 POWER Compute
Timeline · 4 updates
- investigating Sep 05, 2025, 08:09 AM UTC
We are investigating reports regarding an issue related to hosting services in All Region for IBMi VM. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Sep 05, 2025, 08:45 AM UTC
We have identified an issue related to hosting services in All Region for IBMi VM. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- monitoring Sep 05, 2025, 09:00 AM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our All Region for IBMi VM. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Sep 05, 2025, 09:02 AM UTC
The issue related to hosting services in All Region for IBMi VM has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
Network Issues in IE-Dublin-M-1
Affected: IE-Dublin-M-1 Network
Timeline · 3 updates
- identified Jul 20, 2025, 01:08 AM UTC
We have identified a networking issue in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity. We expect the connectivity to be restored over the next 1 hour.
- identified Jul 20, 2025, 01:52 AM UTC
The subset of effected public IPs are beginning to recover.
- resolved Jul 20, 2025, 03:50 AM UTC
The networking issue in our IE-Dublin-M-1 Region has now been resolved. The following symptoms should now be alleviated: - A subset Public IPs attached to both VMs and VPNs may have loss of connectivity If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.
Skytap Portal (cloud.skytap.com) issues
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
- identified Jul 11, 2025, 02:59 PM UTC
We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues. We are currently investigating this issue. We will provide an update within one hour.
- identified Jul 11, 2025, 03:20 PM UTC
We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads. We are currently investigating this issue.
- resolved Jul 11, 2025, 11:52 PM UTC
This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
Hosting Degradation in IE-Dublin-M-1
Affected: IE-Dublin-M-1 POWER Compute
Timeline · 4 updates
- investigating Jun 26, 2025, 04:15 AM UTC
We are investigating reports regarding an issue related to hosting services in our IE-Dublin-M-1 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.
- identified Jun 26, 2025, 04:21 AM UTC
We have identified an issue related to hosting services in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- monitoring Jun 26, 2025, 04:49 AM UTC
We have have made preliminary changes to alleviate an issue previously reported hosting services in our IE-Dublin-M-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
- resolved Jun 26, 2025, 04:56 AM UTC
The issue related to hosting services in our IE-Dublin-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.
Skytap Portal (cloud.skytap.com) unavailable
Affected: Portal (cloud.skytap.com)
Timeline · 3 updates
- investigating Jun 24, 2025, 07:34 PM UTC
We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is unavailable. We are currently investigating this issue. We will provide an update within one hour.
- identified Jun 24, 2025, 07:51 PM UTC
We have confirmed that the Skytap Portal Website (cloud.skytap.com) is unavailable. Our engineers are actively working to resolve this issue. We will provide an update within one hour.
- resolved Jun 24, 2025, 08:26 PM UTC
This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.
Hosting Degradation in US-Texas-M-1
Affected: US-Texas-M-1 x86 Compute
Timeline · 3 updates
- identified Jun 02, 2025, 04:52 PM UTC
We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.
- identified Jun 02, 2025, 05:50 PM UTC
We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted
- resolved Jun 02, 2025, 06:59 PM UTC
The issue related to hosting services in our US-Texas-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.