Skytap Outage History

Started Oct 13, 2026, 11:26 PM UTC· resolved Oct 15, 2026, 06:30 PM UTC

1. investigating Oct 13, 2026, 11:26 PM UTC

   We are investigating reports regarding an issue related to hosting services in our IE-Dublin-M-1 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

2. identified Oct 14, 2026, 12:11 AM UTC

   We have identified an issue related to hosting services in our IE-Dublin-M-1 Region that impact a very small subset of Power LPARs. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

3. monitoring Oct 14, 2026, 12:33 AM UTC

   We have identified the problem previously reported with hosting services in our IE-Dublin-M-1 Region. Our Engineers continue to work on this issue with high priority. This problem affects a very small subset of LPARs in the region. At this time the data plane (network and storage) for the impacted LPARs has no known issues. If your LPAR is impacted, you will be receiving a separate notice via email. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance. This incident status will not be receiving an update until we have another material change since there will not be any changes taken for the next several hours.

4. resolved Oct 15, 2026, 06:30 PM UTC

   The issue related to hosting services in our IE-Dublin-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

Read the full incident report →

Started Oct 08, 2026, 11:14 AM UTC· resolved Oct 08, 2026, 11:18 AM UTC

1. investigating Oct 08, 2026, 11:14 AM UTC

   We are currently investigating alerts related to a possible networking issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Oct 08, 2026, 11:16 AM UTC

   We have identified a networking issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

3. resolved Oct 08, 2026, 11:18 AM UTC

   The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Sep 30, 2026, 10:42 PM UTC· resolved Sep 30, 2026, 11:27 PM UTC

1. monitoring Sep 30, 2026, 10:42 PM UTC

   We have have been aware of issues affecting the Kyndryl Cloud Uplift network sub-system in the UK-London-M-1, UK-London-M2, CN-HongKong-M-1, and SG-Singapore-M-1 Regions. Our Engineers continue to investigate this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.

2. resolved Sep 30, 2026, 11:27 PM UTC

   The networking issue in our UK-London-M-1, UK-London-M2, CN-HongKong-M-1, and SG-Singapore-M-1 Regions has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Sep 11, 2026, 09:48 PM UTC· resolved Sep 11, 2026, 11:06 PM UTC

1. identified Sep 11, 2026, 09:48 PM UTC

   We have identified an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

2. identified Sep 11, 2026, 10:42 PM UTC

   We are continuing to remediate an issue related to hosting services in our APAC-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

3. resolved Sep 11, 2026, 11:06 PM UTC

   The issue related to hosting services in our APAC-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

Read the full incident report →

Started Sep 11, 2026, 06:00 AM UTC· resolved Sep 11, 2026, 06:00 AM UTC

1. resolved Sep 15, 2026, 04:18 PM UTC

   We identified an issue with one service sub-system in our NL-Amsterdam-M-1 region. This networking issue in our NL-Amsterdam-M-1 region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Sep 10, 2026, 05:54 AM UTC· resolved Sep 10, 2026, 11:07 AM UTC

1. investigating Sep 10, 2026, 05:54 AM UTC

   We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. We are currently investigating this issue. We will provide an update within one hour.

2. identified Sep 10, 2026, 06:23 AM UTC

   We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Our engineers are actively working to resolve this issue. We will provide an update within one hour.

3. identified Sep 10, 2026, 07:08 AM UTC

   We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable. Our engineers continue to work on resolving this issue. We will provide the next update within one hour.

4. identified Sep 10, 2026, 07:50 AM UTC

   We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable. Our engineers continue to work on resolving this issue. We will provide the next update within one hour.

5. monitoring Sep 10, 2026, 08:22 AM UTC

   We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available. We will provide an additional update within one hour.

6. monitoring Sep 10, 2026, 10:08 AM UTC

   We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available. We will provide an additional update within one hour.

7. resolved Sep 10, 2026, 11:07 AM UTC

   This issue has been resolved, and the Corporate Website (www.skytap.com) should be available again to all users. As previously mentioned, the Kyndryl Cloud Uplift Portal (cloud.skytap.com) and all Kyndryl Cloud Uplift customer Virtual Machines were unaffected by this issue.

Read the full incident report →

Started Aug 28, 2026, 11:21 AM UTC· resolved Aug 28, 2026, 01:11 PM UTC

1. investigating Aug 28, 2026, 11:21 AM UTC

   We are currently investigating alerts related to a possible storage issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Aug 28, 2026, 12:15 PM UTC

   We have identified a storage issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

3. resolved Aug 28, 2026, 01:11 PM UTC

   The storage issue in our SG-Singapore-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Aug 14, 2026, 11:40 AM UTC· resolved Aug 14, 2026, 05:55 PM UTC

1. investigating Aug 14, 2026, 11:40 AM UTC

   We are currently investigating alerts related to a possible networking issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Aug 14, 2026, 12:26 PM UTC

   We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

3. identified Aug 14, 2026, 01:25 PM UTC

   We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

4. identified Aug 14, 2026, 02:13 PM UTC

   We have identified a networking issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

5. identified Aug 14, 2026, 03:15 PM UTC

   We have identified a networking issue in our SG-Singapore-M-1 Region Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

6. monitoring Aug 14, 2026, 04:12 PM UTC

   We have have made preliminary changes to alleviate an issue previously reported with the network sub-system in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.

7. monitoring Aug 14, 2026, 05:11 PM UTC

   We have have made preliminary changes to alleviate an issue previously reported with the network sub-system in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.

8. resolved Aug 14, 2026, 05:55 PM UTC

   The networking issue in our SG-Singapore-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Aug 12, 2026, 02:57 PM UTC· resolved Aug 12, 2026, 08:41 PM UTC

1. identified Aug 12, 2026, 02:57 PM UTC

   We have identified a storage issue in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

2. identified Aug 12, 2026, 03:51 PM UTC

   We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

3. identified Aug 12, 2026, 04:51 PM UTC

   We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

4. identified Aug 12, 2026, 06:08 PM UTC

   We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

5. identified Aug 12, 2026, 07:03 PM UTC

   We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

6. identified Aug 12, 2026, 08:11 PM UTC

   We have identified a storage issue in our US-Virginia-M-2 Region. Our Engineers are continuing work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

7. resolved Aug 12, 2026, 08:41 PM UTC

   The storage issue in our US-Virginia-M-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Aug 10, 2026, 05:49 PM UTC· resolved Aug 10, 2026, 05:56 PM UTC

1. investigating Aug 10, 2026, 05:49 PM UTC

   We are currently investigating alerts related to a possible networking issue in our UK-London-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Aug 10, 2026, 05:53 PM UTC

   We have identified a networking issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

3. resolved Aug 10, 2026, 05:56 PM UTC

   The networking issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Jul 13, 2026, 08:12 PM UTC· resolved Jul 13, 2026, 10:16 PM UTC

1. investigating Jul 13, 2026, 08:12 PM UTC

   We are currently investigating alerts related to a possible networking issue in our [REGION] Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Jul 13, 2026, 09:01 PM UTC

   We have identified a networking issue in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

3. resolved Jul 13, 2026, 10:16 PM UTC

   The networking issue in our EMEA Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Jun 20, 2026, 05:58 PM UTC· resolved Jun 20, 2026, 07:11 PM UTC

1. identified Jun 20, 2026, 05:58 PM UTC

   We have identified an issue related to hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

2. resolved Jun 20, 2026, 07:11 PM UTC

   The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

Read the full incident report →

Started Jun 19, 2026, 04:05 PM UTC· resolved Jun 19, 2026, 06:33 PM UTC

1. identified Jun 19, 2026, 04:05 PM UTC

   We have identified a networking issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

2. identified Jun 19, 2026, 04:21 PM UTC

   We have identified an issue related to network and hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Hosting Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an update within one hour.

3. identified Jun 19, 2026, 05:22 PM UTC

   We have identified an issue related to network and hosting services in our US-East-2 Region. Our Engineers continue to actively work on this issue with highest priority. Hosting Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an update within one hour.

4. resolved Jun 19, 2026, 06:33 PM UTC

   The networking issue in our US-East-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Jun 17, 2026, 02:47 PM UTC· resolved Jun 17, 2026, 03:23 PM UTC

1. identified Jun 17, 2026, 02:47 PM UTC

   We have determined that the Kyndryl Cloud Uplift Website and API (cloud.skytap.com) is experiencing user creation failures. We are currently investigating this issue with the highest priority. We will provide an update within one hour.

2. resolved Jun 17, 2026, 03:23 PM UTC

   This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website and API (cloud.skytap.com) should be able to successfully create users.

Read the full incident report →

Started Jun 11, 2026, 12:38 PM UTC· resolved Jun 11, 2026, 01:48 PM UTC

1. investigating Jun 11, 2026, 12:38 PM UTC

   We are currently investigating alerts related to a possible networking issue in our NL-Amsterdam-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified Jun 11, 2026, 12:55 PM UTC

   We have identified a networking issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

3. monitoring Jun 11, 2026, 01:46 PM UTC

   We have have made preliminary changes to alleviate an issue previously reported with [NUMBER] network sub-system in our [REGION] Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.

4. resolved Jun 11, 2026, 01:48 PM UTC

   The networking issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Kyndryl Cloud Uplift resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

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Started May 05, 2026, 11:27 PM UTC· resolved May 06, 2026, 12:01 AM UTC

1. investigating May 05, 2026, 11:27 PM UTC

   We are currently investigating alerts related to a possible storage issue in our US-Texas Region-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified May 05, 2026, 11:36 PM UTC

   We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

3. identified May 06, 2026, 12:01 AM UTC

   We are continuing to work on a fix for this issue.

4. resolved May 06, 2026, 12:01 AM UTC

   The storage issue in our US-Texas Region-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

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Started May 02, 2026, 07:42 PM UTC· resolved May 02, 2026, 09:08 PM UTC

1. investigating May 02, 2026, 07:42 PM UTC

   We are currently investigating alerts related to a possible storage issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. identified May 02, 2026, 08:50 PM UTC

   We have identified a storage issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

3. resolved May 02, 2026, 09:08 PM UTC

   The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

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Started Apr 10, 2026, 09:38 PM UTC· resolved Apr 10, 2026, 10:15 PM UTC

1. identified Apr 10, 2026, 09:38 PM UTC

   We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

2. resolved Apr 10, 2026, 10:15 PM UTC

   The storage issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

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Started Apr 01, 2026, 10:16 PM UTC· resolved Apr 01, 2026, 11:02 PM UTC

1. investigating Apr 01, 2026, 10:16 PM UTC

   We are currently investigating alerts related to a possible storage issue in our APAC-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. resolved Apr 01, 2026, 11:02 PM UTC

   The storage issue in our APAC-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

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Started Mar 05, 2026, 04:15 AM UTC· resolved Mar 05, 2026, 04:33 AM UTC

1. investigating Mar 05, 2026, 04:15 AM UTC

   We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is experiencing some performance issues as of 4 March 2026 8:13PM . We are currently investigating this issue. We will provide an update within one hour.

2. monitoring Mar 05, 2026, 04:32 AM UTC

   We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available and responsive. We will provide an additional update within one hour.

3. resolved Mar 05, 2026, 04:33 AM UTC

   This issue has been resolved, and the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) should be available again to all users.

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Started Mar 01, 2026, 01:01 AM UTC· resolved Mar 01, 2026, 02:42 AM UTC

1. identified Mar 01, 2026, 01:01 AM UTC

   We have identified an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will provide an update within one hour.

2. identified Mar 01, 2026, 02:02 AM UTC

   We are continuing to work on an issue related to hosting services in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments We will post updates as they are available.

3. resolved Mar 01, 2026, 02:42 AM UTC

   The issue related to hosting services in our AU-Sydney-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted - Inability to deploy template or environments If you have a VM reporting an error or issue, please contact Kyndryl Cloud Uplift Support ([email protected]) for assistance.

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Started Feb 24, 2026, 10:24 PM UTC· resolved Feb 25, 2026, 12:31 AM UTC

1. identified Feb 24, 2026, 10:24 PM UTC

   We have identified a storage issue in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

2. identified Feb 24, 2026, 11:48 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Feb 25, 2026, 12:31 AM UTC

   The storage issue in our NL-Amsterdam-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Kyndryl Cloud Uplift Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Dec 23, 2025, 05:34 AM UTC· resolved Dec 23, 2025, 07:47 AM UTC

1. investigating Dec 23, 2025, 05:34 AM UTC

   We are investigating reports regarding an issue related to hosting services in our US-West Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

2. identified Dec 23, 2025, 05:51 AM UTC

   We have identified an issue related to hosting services in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

3. identified Dec 23, 2025, 06:48 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Dec 23, 2025, 07:27 AM UTC

   We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-West Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

5. resolved Dec 23, 2025, 07:47 AM UTC

   The issue related to hosting services in our US-West Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support ([email protected]) for assistance.

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Started Nov 04, 2025, 03:05 PM UTC· resolved Nov 04, 2025, 04:32 PM UTC

1. investigating Nov 04, 2025, 03:05 PM UTC

   We are currently investigating alerts related to a possible services issue, which may affect HTML5 SRA (Secure Remote Access)client connections in our EMEA Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

2. monitoring Nov 04, 2025, 03:39 PM UTC

   We have have made preliminary changes to alleviate an issue previously reported in our EMEA Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects

3. resolved Nov 04, 2025, 04:32 PM UTC

   The issue in our EMEA Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →

Started Sep 15, 2025, 04:38 PM UTC· resolved Sep 15, 2025, 04:51 PM UTC

1. identified Sep 15, 2025, 04:38 PM UTC

   We have identified a networking issue in our AU-Sydney-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

2. monitoring Sep 15, 2025, 04:45 PM UTC

   We have have made preliminary changes to alleviate an issue previously reported with one network sub-system in our AU-Sydney-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support ([email protected]) for immediate assistance: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) We will provide an additional update within one hour.

3. resolved Sep 15, 2025, 04:51 PM UTC

   The networking issue in our AU-Sydney-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support ([email protected]) for immediate assistance.

Read the full incident report →