Skytap incident

Kyndryl Cloud Uplift Portal (cloud.skytap.com) unavailable

Major Resolved View vendor source →

Skytap experienced a major incident on September 10, 2026 affecting Portal (cloud.skytap.com), lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 05:54 AM UTC
Resolved
Sep 10, 2026, 11:07 AM UTC
Duration
5h 13m
Detected by Pingoru
Sep 10, 2026, 05:54 AM UTC

Affected components

Portal (cloud.skytap.com)

Update timeline

  1. investigating Sep 10, 2026, 05:54 AM UTC

    We have received alerts which have informed us that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. We are currently investigating this issue. We will provide an update within one hour.

  2. identified Sep 10, 2026, 06:23 AM UTC

    We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Our engineers are actively working to resolve this issue. We will provide an update within one hour.

  3. identified Sep 10, 2026, 07:08 AM UTC

    We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable. Our engineers continue to work on resolving this issue. We will provide the next update within one hour.

  4. identified Sep 10, 2026, 07:50 AM UTC

    We have confirmed that the Kyndryl Cloud Uplift Portal Website (cloud.skytap.com) is unavailable as of 5:50 AM UTC 10 Sep 2026. Existing environments and running elements should be unaffected and continue to operate normally. The current impact is mostly limited to portal API and UI actions, which remain unavailable. Our engineers continue to work on resolving this issue. We will provide the next update within one hour.

  5. monitoring Sep 10, 2026, 08:22 AM UTC

    We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available. We will provide an additional update within one hour.

  6. monitoring Sep 10, 2026, 10:08 AM UTC

    We have made preliminary changes to alleviate an issue previously reported with the Kyndryl Cloud Uplift Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available. We will provide an additional update within one hour.

  7. resolved Sep 10, 2026, 11:07 AM UTC

    This issue has been resolved, and the Corporate Website (www.skytap.com) should be available again to all users. As previously mentioned, the Kyndryl Cloud Uplift Portal (cloud.skytap.com) and all Kyndryl Cloud Uplift customer Virtual Machines were unaffected by this issue.