Issues with QES Identifications

Update timeline

1. investigating Oct 06, 2026, 09:23 AM UTC

   Our identification partner for QES identifications has reported an issue affecting their services. As a result, users may experience errors or difficulties when completing an identification. If you encounter any issues, we recommend trying the identification again later. Our partner is investigating the issue, and we are closely monitoring the situation. We will provide an update as soon as more information becomes available.

2. monitoring Oct 06, 2026, 09:38 AM UTC

   Our identification partner has informed us that the previously reported issues **should now be resolved.** QES identifications should be working as expected again. We will continue to monitor the situation and provide a final update shortly. If you are still experiencing any issues, please contact our support team at [[email protected]](mailto:[email protected]).

3. resolved Oct 06, 2026, 10:47 AM UTC

   The issue with QES identifications has been resolved. Following our previous update, we continued to monitor the situation and have not received any further reports of issues from customers. We therefore consider this incident resolved. If you are still experiencing any issues, please contact our support team at [[email protected]](mailto:[email protected]).