Skio had 24 outages in the last 2 years totaling 99h 16m of downtime — averaging 1 incident per month.
There were 24 Skio outages since July 31, 2024 totaling 99h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting some Customer Portals being inaccessible with a "Verifying Browser" error. So far this appears to be limited to certain geographical regions (US/CAN).
This issue is resolved and we are monitoring to ensure ongoing stability.
We are currently investigating an issue causing extreme slowness for some merchants and customers logging into their Skio accounts. This is also affecting subscription processing today. We'll keep you updated on the progress of our investigation and hope to get this resolved quickly!
We've identified and fixed the cause of the slowness on merchant and customer dashboards. Thank you for your patience while we resolved this issue.
We are continuing to investigate this issue as it's been identified to be ongoing.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are seeing improved speed for merchant and customer portal loads. Charge processing is also recovering. We will continue to monitor the improvements until fully resolved.
Merchant and Customer Portals are recovered. We are continuing to investigate fall out from this outage including delayed order processing, subscription updates and Journeys and running backfills where necessary.
The incident has been resolved.
We are currently investigating an issue preventing our 4 digit login codes from being sent via email. Codes are still being sent via SMS and login with password remains unaffected.
A fix has been implemented to resolve this issue and we are monitoring for full recovery.
This issue has been resolved. Login codes have resumed sending via email.
We are currently investigating an issue causing the Analytics Dashboard to show zero revenue for June 18th. This is purely a visual issue and does not affect subscription billing. We'll update once a fix for this is pushed!
A fix has been implemented and we're monitoring the results.
The issue with the analytics not showing accurate revenue has been resolved.
We've identified an issue preventing some staff members (but not Admin level staff) from logging into Skio. We are working on a fix for this. In the meantime, it can be resolved by having an Admin member log into Skio > Account > Users and updating the permissions for each user to allow Access to each section of Skio. Please feel free to reach out to [email protected] for further assistance with that!
We've implemented a fix that was preventing some staff members from logging into Skio. We're monitoring the fix.
The issue with staff login issues has been resolved.
Google Cloud Platform is experiencing service disruptions and affecting analytics dashboards, causing them to fail to load for some stores. We're monitoring updates from Google and will provide updates here when possible.
The incident with Google Cloud Platform has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We're currently investigating an issue that is causing the Skio Dashboard and Customer Portal to load slowly or time out for some users.
We have identified the root of the issue and are working towards a resolution.
We've implemented a fix and are monitoring the results.
The incident has been resolved
We are currently investigating an issue where customers are unable to access the Customer Portal. Thank you for your patience while we look into this.
We have resolved the Customer Portal Login issue.
We have resolved the Customer Portal Login issue.
We are currently experiencing an issue where logging into the Skio Dashboard is slow. We're investigating the issue and will update once we have more information.
We have identified and resolved the dashboard login issue.
This incident has been resolved.
We're investigating an issue that is causing the Merchant Dashboard to load and respond slower than usual.
Our team has identified the issue and is working to resolve it as swiftly as possible.
We’ve implemented a fix and are monitoring to confirm resolution!
We are continuing to work on the slow loading issue as the fix did not completely resolve the behavior.
We've deployed a fix for the slow loading issues affecting the merchant dashboard and customer portal. We're actively monitoring to ensure the issue is fully resolved.
Our team has confirmed the fix that was put in place. The Merchant Dashboard and Customer Portal should be operating as normal now!
We are currently investigating an issue where some subscriptions are not being updated when using the Delay Journey option.
We are continuing to investigate this issue.
A fix has been implemented and we're monitoring the results.
This issue has been resolved.
We are currently investigating an issue which prevents the Skio dashboard from resolving, and results in a spinning loading wheel.
We are continuing to investigate this issue.
A fix has been implemented and the Skio merchant dashboard is back up and running. New subscription orders which went through checkout are processed correctly but will be delayed to show up in Skio.
This issue is fully resolved and all created subscriptions are in Skio.
We're currently investigating an issue causing the Audit Log events to not load on the Segments Dashboard and using the BigQuery integration.
This issue has been resolved.
Merchant Dashboard was inaccessible from the time of 15:42 until 15:50 UTC.
Our team is currently investigating an issue that is preventing Skio's merchant dashboard, and customer portal from loading.
Our team has implemented a fix for this behavior and Skio is working as expected now. We'll continue to monitor the fix.
We are continuing to monitor for any further issues.
This issue is resolved and all of Skio is fully operational again.
We are currently investigating an issue with Customer Portal logins. At this time some of your customers may have difficulty logging into the Portal. As a work around they can reach out to you to request a direct login link (Magic Link). Please reach out to our Support team ([email protected]) for further assistance while we investigate and resolve this issue.
A fix has been implemented and we are monitoring to ensure full resolution.
The customer portal login issue has been fully resolved, and customers can now log into their Skio accounts without issue.
We are currently investigating an issue that is causing the Merchant Dashboard to respond sluggishly, lag, and occasionally crash altogether.
We're making the necessary changes to prevent this from happening further.
This issue is resolved and we're monitoring to confirm.
This incident has been resolved.
We're currently investigating an issue where the Forecast section of Analytics is not loading correctly.
We are continuing to investigate an issue that is causing Analytics dashboards to not load.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Shopify is currently investigating an issue with Checkout. Please check https://www.shopifystatus.com/ for more information
Shopify has resolved the issue.
We're currently investigating an issue with accessing Skio through the Shopify admin. Navigating directly to dashboard.skio.com appears to be unaffected.
The merchant dashboard is now loading when navigating from Shopify's admin and we're monitoring the results.
This incident has been resolved.
Shopify is currently investigating an issue with Admin and Checkout. Please check https://www.shopifystatus.com/ for more information
Shopify has resolved the incident.
We are currently investigating an issue impacting Skio Analytics, causing data and graphs to display incorrectly.
We have identified the issue, and are working on a fix. No data has been lost from the issue.
A fix has been implemented and we're monitoring the results.
This incident has been resolved.
We are currently investigating an issue where some merchants are receiving an application error when visiting various pages in the Merchant Dashboard.
The issue has been identified. We are rolling out a fix and will continue to monitor.
A fix has been implemented and we're monitoring the results.
This issue has been resolved.