Skio experienced a major incident on August 13, 2025 affecting Skio Customer Portal, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Skio Customer Portal
Update timeline
- investigating Aug 13, 2025, 01:52 PM UTC
We are currently investigating an issue affecting some Customer Portals being inaccessible with a "Verifying Browser" error. So far this appears to be limited to certain geographical regions (US/CAN).
- resolved Aug 13, 2025, 02:01 PM UTC
This issue is resolved and we are monitoring to ensure ongoing stability.