Skio incident

Customer Portal Login unavailable for some customers

Major Resolved View vendor source →

Skio experienced a major incident on May 29, 2025 affecting Skio Customer Portal, lasting 2m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2025, 02:09 PM UTC
Resolved
May 29, 2025, 02:12 PM UTC
Duration
2m
Detected by Pingoru
May 29, 2025, 02:09 PM UTC

Affected components

Skio Customer Portal

Update timeline

  1. investigating May 29, 2025, 02:09 PM UTC

    We are currently investigating an issue where customers are unable to access the Customer Portal. Thank you for your patience while we look into this.

  2. investigating May 29, 2025, 02:11 PM UTC

    We have resolved the Customer Portal Login issue.

  3. resolved May 29, 2025, 02:12 PM UTC

    We have resolved the Customer Portal Login issue.