Skio incident

Skio Dashboard and Customer Portal loading slowly for some users

Minor Resolved View vendor source →

Skio experienced a minor incident on June 3, 2025 affecting Skio Customer Portal and Skio Merchant Portal and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2025, 05:23 PM UTC
Resolved
Jun 03, 2025, 06:58 PM UTC
Duration
1h 34m
Detected by Pingoru
Jun 03, 2025, 05:23 PM UTC

Affected components

Skio Customer PortalSkio Merchant PortalSkio API

Update timeline

  1. investigating Jun 03, 2025, 05:23 PM UTC

    We're currently investigating an issue that is causing the Skio Dashboard and Customer Portal to load slowly or time out for some users.

  2. identified Jun 03, 2025, 05:36 PM UTC

    We have identified the root of the issue and are working towards a resolution.

  3. monitoring Jun 03, 2025, 05:45 PM UTC

    We've implemented a fix and are monitoring the results.

  4. resolved Jun 03, 2025, 06:58 PM UTC

    The incident has been resolved