Skio incident

Analytics - Performance Dashboard not showing accurate Subscription Revenue

Major Resolved View vendor source →

Skio experienced a major incident on June 19, 2025 affecting Skio Merchant Portal, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2025, 03:18 PM UTC
Resolved
Jun 19, 2025, 06:28 PM UTC
Duration
3h 10m
Detected by Pingoru
Jun 19, 2025, 03:18 PM UTC

Affected components

Skio Merchant Portal

Update timeline

  1. investigating Jun 19, 2025, 03:18 PM UTC

    We are currently investigating an issue causing the Analytics Dashboard to show zero revenue for June 18th. This is purely a visual issue and does not affect subscription billing. We'll update once a fix for this is pushed!

  2. monitoring Jun 19, 2025, 04:56 PM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Jun 19, 2025, 06:28 PM UTC

    The issue with the analytics not showing accurate revenue has been resolved.