SiteLink incident
Some processed payments are incorrectly showing as failed
Resolved after 2 days 17 hours, affecting Storable Payments and SSO (SSO — SiteLink Services), on October 2, 2026.
We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
Affected components
Update timeline
- investigating Oct 02, 2026, 08:57 PM UTC
We’re investigating an issue causing some successfully processed payments to incorrectly show as "failed". As a result, related reporting may also be delayed. Our team is actively investigating the root cause and working on a fix. In the meantime, if you believe a payment was charged but is showing as failed, please avoid submitting a duplicate payment. We're sorry for any confusion or inconvenience this may cause. We'll share an update as soon as we have more information.
- identified Oct 02, 2026, 10:13 PM UTC
We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
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