SiteLink had 7 outages in the last 2 years totaling 436h 49m of downtime — averaging 0.3 incidents per month.
There were 7 SiteLink outages since April 21, 2026 totaling 436h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 10:40 AM and 12:00 PM CDT on October 9th, some Sitelink customers may have experienced increased error rates or been unable to log into Sitelink. Sitelink is operating normally, but we are monitoring the issue. We apologize for any disruption this caused.
We’re investigating an issue causing some successfully processed payments to incorrectly show as "failed". As a result, related reporting may also be delayed. Our team is actively investigating the root cause and working on a fix. In the meantime, if you believe a payment was charged but is showing as failed, please avoid submitting a duplicate payment. We're sorry for any confusion or inconvenience this may cause. We'll share an update as soon as we have more information.
We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
We're aware of an issue temporarily preventing new SSO users from being created in the SSO portal. Our team is working to implement a solution. We’ll share updates here as soon as more information is available.
We've identified the cause of the issue preventing new SSO users from being created and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.
Our Access Control partner, PDK, is currently experiencing a system-wide delay that is preventing recent gate activity from appearing on the gate activity log report. Please refer to PDK's status page for updates: https://status.pdk.io/ This should not impact your access points' functionality.
PDK has identified the root cause of the issue, and it appears to be resolved, but there may still be residual issues. Please power-cycle your cloud node if it is not functioning correctly. You can find instructions to do this in our Knowledge Base: https://support.sitelink.com/sitelink/sitelink-product-guides/access-and-gates/storable-access-control/cloud-node-power-cycle~7660537737040399617
We're aware of a recent Sitelink outage. We're currently monitoring system stability. Thanks for your patience, and we will provide updates as we learn more.
An external Cloudflare network outage caused connection timeouts and prevented users from logging into SiteLink and myHub. Cloudflare has resolved their outage, our engineering teams have successfully stabilized our systems, and login functionality is restored. Our teams are currently monitoring system behavior closely to ensure complete stability moving forward. You should be able to use all features normally. Thank you for your patience.
Please ignore. This is a test.
We're investigating an issue that is preventing users from logging into Sitelink after a recent Microsoft update. In the meantime, we recommend using Sitelink myHub or uninstalling the Microsoft update by going to your computer Settings > Windows Update> Update history > Uninstall Updates. Click on KB5083769 and Uninstall.
Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.
Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.
Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.
We are continuing to monitor reports of SiteLink Web Edition login delays related to a recent Microsoft Windows update (KB5083769). While our Engineering team works to identify a code-based resolution, we have confirmed that the issue is specific to the interaction between this update and SQL components. Current Workarounds: 1. Use MyHub: Users experiencing login issues for the desktop application can access their site via MyHub, which remains unaffected. 2. Uninstall Microsoft update KB5083769: Navigate to Settings > Windows Update > Update history. Select Uninstall Updates. Locate KB5083769, click Uninstall, and restart your computer.