SiteLink Outage History

SiteLink had 6 outages in the last 2 years totaling 435h 29m of downtime — averaging 0.2 incidents per month.

There were 6 SiteLink outages since April 21, 2026 totaling 435h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sitelink.com

Minor October 2, 2026

Some processed payments are incorrectly showing as failed

Detected by Pingoru: Oct 02, 2026, 08:57 PM UTC
Resolved: Oct 05, 2026, 02:36 PM UTC
Duration: 2d 17h

Affected: Storable PaymentsSSO (SiteLink Services)

Timeline · 2 updates

investigating Oct 02, 2026, 08:57 PM UTC

We’re investigating an issue causing some successfully processed payments to incorrectly show as "failed". As a result, related reporting may also be delayed. Our team is actively investigating the root cause and working on a fix. In the meantime, if you believe a payment was charged but is showing as failed, please avoid submitting a duplicate payment. We're sorry for any confusion or inconvenience this may cause. We'll share an update as soon as we have more information.
identified Oct 02, 2026, 10:13 PM UTC

We've identified the cause of the issue and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.

Read the full incident report →

Minor July 23, 2026

Unable to create new SSO users

Detected by Pingoru: Jul 23, 2026, 03:53 PM UTC
Resolved: Jul 23, 2026, 06:22 PM UTC
Duration: 2h 28m

Affected: SSOSSO (SiteLink Services)

Timeline · 3 updates

investigating Jul 23, 2026, 03:53 PM UTC

We're aware of an issue temporarily preventing new SSO users from being created in the SSO portal. Our team is working to implement a solution. We’ll share updates here as soon as more information is available.
identified Jul 23, 2026, 04:33 PM UTC

We've identified the cause of the issue preventing new SSO users from being created and are actively working on the fix. We will provide another update as soon as we have more details or when the fix is implemented. Thank you for your patience.
monitoring Jul 23, 2026, 05:09 PM UTC

A fix has been implemented, and we are monitoring system performance to ensure full stability. We’ll continue to observe the issue and post further updates if necessary.

Read the full incident report →

Minor July 8, 2026

Gate Activity Log Issue

Detected by Pingoru: Jul 08, 2026, 09:49 PM UTC
Resolved: Jul 09, 2026, 09:37 PM UTC
Duration: 23h 47m

Affected: Storable Access ControlStorable Access Control (SiteLink Services)

Timeline · 2 updates

investigating Jul 08, 2026, 09:49 PM UTC

Our Access Control partner, PDK, is currently experiencing a system-wide delay that is preventing recent gate activity from appearing on the gate activity log report. Please refer to PDK's status page for updates: https://status.pdk.io/ This should not impact your access points' functionality.
identified Jul 09, 2026, 02:42 PM UTC

PDK has identified the root cause of the issue, and it appears to be resolved, but there may still be residual issues. Please power-cycle your cloud node if it is not functioning correctly. You can find instructions to do this in our Knowledge Base: https://support.sitelink.com/sitelink/sitelink-product-guides/access-and-gates/storable-access-control/cloud-node-power-cycle~7660537737040399617

Read the full incident report →

Minor June 22, 2026

Software outage

Detected by Pingoru: Jun 22, 2026, 02:49 PM UTC
Resolved: Jun 22, 2026, 06:52 PM UTC
Duration: 4h 3m

Affected: SiteLink Web EditionSiteLink myHubSiteLink Corporate Control CenterSiteLink ServersSiteLink API (3rd Party Integrations)SiteLink Data CentersSiteLink Merchant ServicesStorable PaymentsStorable WebsitesStorable Access ControlStorable Access Control (SiteLink Services)

Timeline · 2 updates

monitoring Jun 22, 2026, 02:49 PM UTC

We're aware of a recent Sitelink outage. We're currently monitoring system stability. Thanks for your patience, and we will provide updates as we learn more.
monitoring Jun 22, 2026, 02:51 PM UTC

An external Cloudflare network outage caused connection timeouts and prevented users from logging into SiteLink and myHub. Cloudflare has resolved their outage, our engineering teams have successfully stabilized our systems, and login functionality is restored. Our teams are currently monitoring system behavior closely to ensure complete stability moving forward. You should be able to use all features normally. Thank you for your patience.

Read the full incident report →

Minor May 29, 2026

Test Incident

Detected by Pingoru: May 29, 2026, 08:08 PM UTC
Resolved: May 29, 2026, 08:24 PM UTC
Duration: 15m

Affected: SiteLink Web EditionStorable Access Control (SiteLink Services)

Timeline · 1 update

investigating May 29, 2026, 08:08 PM UTC

Please ignore. This is a test.

Read the full incident report →

Minor April 21, 2026

Login issues after recent Microsoft update

Detected by Pingoru: Apr 21, 2026, 05:47 PM UTC
Resolved: May 05, 2026, 09:02 PM UTC
Duration: 14d 3h

Affected: SiteLink Web EditionStorable Access Control (SiteLink Services)

Timeline · 5 updates

investigating Apr 21, 2026, 05:47 PM UTC

We're investigating an issue that is preventing users from logging into Sitelink after a recent Microsoft update. In the meantime, we recommend using Sitelink myHub or uninstalling the Microsoft update by going to your computer Settings > Windows Update> Update history > Uninstall Updates. Click on KB5083769 and Uninstall.
investigating Apr 23, 2026, 06:20 PM UTC

Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.
investigating Apr 24, 2026, 05:08 PM UTC

Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.
investigating Apr 27, 2026, 02:41 PM UTC

Our team is still investigating the login issue. Thanks for your patience, and we will provide updates as we learn more.
monitoring Apr 30, 2026, 03:25 PM UTC

We are continuing to monitor reports of SiteLink Web Edition login delays related to a recent Microsoft Windows update (KB5083769). While our Engineering team works to identify a code-based resolution, we have confirmed that the issue is specific to the interaction between this update and SQL components. Current Workarounds: 1. Use MyHub: Users experiencing login issues for the desktop application can access their site via MyHub, which remains unaffected. 2. Uninstall Microsoft update KB5083769: Navigate to Settings > Windows Update > Update history. Select Uninstall Updates. Locate KB5083769, click Uninstall, and restart your computer.

Read the full incident report →