Sine Outage History
Sine is up right nowPingoru has recorded 49 incidents for Sine: 8 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 19 of 720 (3%) |
| May 2026 | 1 | 73 of 744 (10%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 47 of 744 (6%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Major July 29, 2026 Disruption with email services 23h 43m Sendgrid Email Gateway
Started Jul 29, 2026, 07:30 AM UTC· resolved Jul 30, 2026, 07:14 AM UTC
- identified Jul 29, 2026, 08:23 AM UTC
We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.
- identified Jul 29, 2026, 10:42 PM UTC
We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
- identified Jul 29, 2026, 11:04 PM UTC
We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
- monitoring Jul 30, 2026, 12:45 AM UTC
The issue has been mitigated, and we are closely monitoring the situation as email sending functionality is restored.
- monitoring Jul 30, 2026, 07:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2026, 07:14 AM UTC
We can confirm that email services are now fully operational.
Major July 8, 2026 Major network outage 23h 5m SinePoint iPad App (iOS), Twillio SMS Gateway
Started Jul 08, 2026, 03:56 AM UTC· resolved Jul 09, 2026, 03:01 AM UTC
- monitoring Jul 08, 2026, 03:56 AM UTC
We are aware of a Telstra network outage currently causing disruption to our service. Telstra has reported progress toward resolving the issue, and our team is actively monitoring the situation to confirm full stability once it's restored. We appreciate your patience and will provide updates as we learn more — please let us know if you continue to experience issues in the meantime.
- resolved Jul 09, 2026, 03:01 AM UTC
This incident has been resolved.
Notice May 22, 2026 Disruption delivering to Yahoo email services 3d
Started May 22, 2026, 12:01 AM UTC· resolved May 25, 2026, 12:40 AM UTC
- investigating May 22, 2026, 12:01 AM UTC
We are currently experiencing issues delivering email to Yahoo services. We will update as we have more information.
- identified May 22, 2026, 05:04 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 25, 2026, 12:40 AM UTC
This incident has been resolved.
Minor April 16, 2026 Apple VPP (Volume Purchase Program) / MDM Outage 18h 35m SinePoint iPad App (iOS)
Started Apr 16, 2026, 06:24 AM UTC· resolved Apr 17, 2026, 12:59 AM UTC
- investigating Apr 16, 2026, 06:24 AM UTC
Some MDM customers may experience an error or delay with receiving a SinePoint Pro update or app installation. We are working with Apple to return service to normal. You can follow their updates here: https://www.apple.com/au/support/systemstatus/
- resolved Apr 17, 2026, 12:59 AM UTC
This incident has been resolved.
Notice February 15, 2026 CM3 Integration Issues 9d 1h Sine Core
Started Feb 15, 2026, 10:11 PM UTC· resolved Feb 25, 2026, 12:09 AM UTC
- investigating Feb 15, 2026, 10:11 PM UTC
We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.
- identified Feb 15, 2026, 10:40 PM UTC
CM3 have confirmed an issue on their end. We are awaiting further updates.
- monitoring Feb 16, 2026, 01:04 AM UTC
CM3 have deployed a fix and we are monitoring the results.
- resolved Feb 25, 2026, 12:09 AM UTC
The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.
Notice January 22, 2026 Microsoft 365 users seeing delayed email delivery from Sine 23h 25m Sendgrid Email Gateway
Started Jan 22, 2026, 10:16 PM UTC· resolved Jan 23, 2026, 09:41 PM UTC
- investigating Jan 22, 2026, 10:16 PM UTC
Microsoft is currently experiencing issues affecting Microsoft 365 services, including problems with email delivery to and from Microsoft 365 accounts (Exchange Online). Recent reports indicate a service degradation or outage impacting inbound and outbound email functionality. Users have encountered errors such as "451 4.3.2 Temporary server error" when attempting to send or receive emails, along with intermittent failures in email delivery. Please see https://status.cloud.microsoft/m365/ for more information We will continue to monitor the issue and Sine emails will retry sending at regular intervals
- investigating Jan 23, 2026, 09:41 PM UTC
We are continuing to investigate this issue.
- resolved Jan 23, 2026, 09:41 PM UTC
https://status.cloud.microsoft/m365/ now lists the incident as resolved
Notice November 6, 2025 Marketing website interruption 39m
Started Nov 06, 2025, 06:16 AM UTC· resolved Nov 06, 2025, 06:55 AM UTC
- investigating Nov 06, 2025, 06:16 AM UTC
We are aware of an issue with our marketing website, https://www.sine.co/ and are investigating the causes This does not affect the functionality of the Sine products
- monitoring Nov 06, 2025, 06:40 AM UTC
Our marketing website, https://www.sine.co/ is now fixed and we will monitor the issue This did not affect the functionality of the Sine products
- resolved Nov 06, 2025, 06:55 AM UTC
Our marketing website, https://www.sine.co/ is now fixed
Major October 20, 2025 Service Advisory: AWS Incident Impacting Downstream Services 2h 37m Twillio SMS Gateway
Started Oct 20, 2025, 09:32 AM UTC· resolved Oct 20, 2025, 12:10 PM UTC
- investigating Oct 20, 2025, 09:32 AM UTC
We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.
- monitoring Oct 20, 2025, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 12:10 PM UTC
The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.
Notice October 9, 2025 Pass signatures blacked-out in check-in forms 6d SinePoint iPad App (iOS)
Started Oct 09, 2025, 12:37 AM UTC· resolved Oct 15, 2025, 01:32 AM UTC
- investigating Oct 09, 2025, 12:37 AM UTC
We are currently investigating an issue related to blacked-out visitor signatures visible on passes when viewed via the Sine dashboard. We believe this is related to a compatibility issue on Sinepoint Pro devices running iOS 26. Please do not update your devices to this version until this issue is resolved.
- identified Oct 09, 2025, 03:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 10, 2025, 12:38 AM UTC
A fix has been released and we are monitoring the results. Please upgrade to the latest version of SinePoint Pro if you are encountering this issue.
- resolved Oct 15, 2025, 01:32 AM UTC
This incident has been resolved.
Notice July 15, 2025 SinePoint Pro disconnecting after software update 6d 2h SinePoint iPad App (iOS)
Started Jul 15, 2025, 03:52 AM UTC· resolved Jul 21, 2025, 06:22 AM UTC
- investigating Jul 15, 2025, 03:52 AM UTC
We are currently investigating an issue related to displays that have automatically been disconnected. This seems to apply to displays that were using the legacy username and password based authentication method and were automatically updated to SinePoint Pro version 2.9.0. If you encounter this problem, please restart the SinePoint Pro app and follow the instructions in the link below to reconnect your display. Whilst this investigation is ongoing we have paused automatic updates to managed devices. https://sine.support/en/articles/5990514-connecting-an-ipad-display-using-the-quick-connect-method
- identified Jul 16, 2025, 02:52 AM UTC
We have identified the root cause of the issue and will be releasing an update to SinePoint Pro shortly.
- monitoring Jul 18, 2025, 03:07 AM UTC
The SinePoint Pro update has been released. We will continue to monitor its impact on this issue.
- resolved Jul 21, 2025, 06:22 AM UTC
This incident has been resolved.
Minor April 1, 2025 SinePoint Pro printing blank badges 23h 43m SinePoint iPad App (iOS)
Started Apr 01, 2025, 11:58 PM UTC· resolved Apr 02, 2025, 11:42 PM UTC
- investigating Apr 01, 2025, 11:58 PM UTC
We have multiple reports of SinePoint Pro printing badges with no content (blank). We are investigating the issue.
- monitoring Apr 02, 2025, 01:29 AM UTC
The issue has been identified and a fix deployed. We will continue to monitor the impact and work to mitigate any further issues.
- resolved Apr 02, 2025, 11:42 PM UTC
No further issues have been observed. We will continue to monitor and improve reliability of the feature.
Notice March 19, 2025 Outlook Add-in connection issues 4d 21h
Started Mar 19, 2025, 04:54 AM UTC· resolved Mar 24, 2025, 02:02 AM UTC
- identified Mar 19, 2025, 04:54 AM UTC
We're aware of some users of the Sine for Outlook add-in having connection problems due to Microsoft's phasing out of legacy authentication tokens. An updated version of the add-in will be released soon. For troubleshooting assistance, please see the support documentation: https://sine.support/en/articles/5950232-sine-for-outlook-add-in
- resolved Mar 24, 2025, 02:02 AM UTC
This incident has been resolved.
Major February 26, 2025 Dashboard stuck loading 21h 31m Sine Core, Sine Workflows, Sine Companies
Started Feb 26, 2025, 01:33 AM UTC· resolved Feb 26, 2025, 11:05 PM UTC
- investigating Feb 26, 2025, 01:33 AM UTC
An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.
- monitoring Feb 26, 2025, 03:32 AM UTC
A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.
- resolved Feb 26, 2025, 11:05 PM UTC
The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.
Minor February 6, 2025 Some mobile checkouts failing 15h 33m Sine Mobile App (iOS), Sine Mobile App (Android)
Started Feb 06, 2025, 08:18 AM UTC· resolved Feb 06, 2025, 11:51 PM UTC
- investigating Feb 06, 2025, 08:18 AM UTC
Some user's of the Sine Pro mobile app are unable to check out from their device. Our engineers are investigating to identify the root cause.
- identified Feb 06, 2025, 10:43 AM UTC
The issue has been identified as impacting sites with linked forms. A fix is in the process of being tested and rolled out.
- monitoring Feb 06, 2025, 12:46 PM UTC
We have deployed a fix and are monitoring the impact.
- resolved Feb 06, 2025, 11:51 PM UTC
The issue has been resolved. Both iOS and Android app users can successfully check out.
Notice January 21, 2025 Some emails being blocked by SpamCop 19h 52m Sendgrid Email Gateway
Started Jan 21, 2025, 06:15 AM UTC· resolved Jan 22, 2025, 02:08 AM UTC
- identified Jan 21, 2025, 06:15 AM UTC
Some emails sent by Sine are being blocked by SpamCop, an independent service that attempts to determine if emails are legitimate before delivering to recipients. We are working with SpamCop to overcome the block. Please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://www.spamcop.net/bl.shtml?167.89.68.46
- resolved Jan 22, 2025, 02:08 AM UTC
The issue has been addressed by SpamCop and services have been restored. To avoid this issue in the future, please consider whitelisting Sine emails to ensure deliverability. See here for more information: https://sine.support/en/articles/2103291-firewall-rules-and-whitelisting