Sine experienced a major incident on July 29, 2026 affecting Sendgrid Email Gateway, lasting 23h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 29, 2026, 08:23 AM UTC
We are currently experiencing issues with our upstream email provider. We are investigating the cause and will update as we have further information.
- identified Jul 29, 2026, 10:42 PM UTC
We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
- identified Jul 29, 2026, 11:04 PM UTC
We have identified the root cause and are continuing to work closely with our upstream email provider to resolve the issue. Please note that mobile push notifications are unaffected and continue to function as normal.
- monitoring Jul 30, 2026, 12:45 AM UTC
The issue has been mitigated, and we are closely monitoring the situation as email sending functionality is restored.
- monitoring Jul 30, 2026, 07:11 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 30, 2026, 07:14 AM UTC
We can confirm that email services are now fully operational.