Sine incident

Service Advisory: AWS Incident Impacting Downstream Services

Major Resolved View vendor source →

Sine experienced a major incident on October 20, 2025 affecting Twillio SMS Gateway, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:32 AM UTC
Resolved
Oct 20, 2025, 12:10 PM UTC
Duration
2h 37m
Detected by Pingoru
Oct 20, 2025, 09:32 AM UTC

Affected components

Twillio SMS Gateway

Update timeline

  1. investigating Oct 20, 2025, 09:32 AM UTC

    We are currently observing an ongoing incident with AWS that is affecting multiple downstream services, including our SMS provider. Our team is actively monitoring the situation and will provide updates as more information becomes available.

  2. monitoring Oct 20, 2025, 09:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 12:10 PM UTC

    The AWS incident has been mitigated, and affected services — including our SMS provider — are now recovering. We continue to monitor the situation closely to ensure full stability and will provide further updates if necessary.