Sine incident

Dashboard stuck loading

Resolved after 21 hours 31 minutes, affecting Sine Core and Sine Workflows and 1 more, on February 26, 2025.

resolved Feb 26, 2025, 11:05 PM UTC

The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

Started
Feb 26, 2025, 01:33 AM UTC
Resolved
Feb 26, 2025, 11:05 PM UTC
Duration
21h 31m
Detected by Pingoru
Feb 26, 2025, 01:33 AM UTC

Affected components

Sine CoreSine WorkflowsSine Companies

Update timeline

  1. investigating Feb 26, 2025, 01:33 AM UTC

    An issue has been identified where the Dashboard gets stuck in a loading state for some users. We are investigating the issue and will provide an update soon.

  2. monitoring Feb 26, 2025, 03:32 AM UTC

    A networking issue has been identified and a temporary fix has been deployed, which has circumvented the issue. We will continue to monitor whilst implementing a more permanent fix.

  3. resolved Feb 26, 2025, 11:05 PM UTC

    The issue has been resolved. We will continue to monitor and make incremental improvements to prevent similar issues in the future.

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