Sine incident

CM3 Integration Issues

Notice Resolved View vendor source →
Started
Feb 15, 2026, 10:11 PM UTC
Resolved
Feb 25, 2026, 12:09 AM UTC
Duration
9d 1h
Detected by Pingoru
Feb 15, 2026, 10:11 PM UTC

Affected components

Sine Core

Update timeline

  1. investigating Feb 15, 2026, 10:11 PM UTC

    We are investigating an issue with the CM3 integration providing false negatives, resulting in passes being rejected incorrectly.

  2. identified Feb 15, 2026, 10:40 PM UTC

    CM3 have confirmed an issue on their end. We are awaiting further updates.

  3. monitoring Feb 16, 2026, 01:04 AM UTC

    CM3 have deployed a fix and we are monitoring the results.

  4. resolved Feb 25, 2026, 12:09 AM UTC

    The CM3 Integration has been stabilised. Additional logging and alerts have been added to assist with future CM3 events.

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