Sinch incident
Sinch Engage - Web Portal - Reporting degradation
Sinch experienced a minor incident on October 19, 2026 affecting Web Portal, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 05:45 AM UTC
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.
- identified Oct 19, 2026, 06:59 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 19, 2026, 10:51 AM UTC
This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC