Sinch incident

Site US5 - Network Disturbance

Sinch is currently experiencing a minor incident affecting SMS - LATAM and SMS - US - ShortCode and 1 more component, which began 5h ago. The vendor's full update timeline is below.

Started
Jun 23, 2026, 08:39 AM UTC
Resolved
Ongoing
Duration
● 4h 50m
Detected by Pingoru
Jun 23, 2026, 08:39 AM UTC

Affected components

SMS - LATAMSMS - US - ShortCodeSMS - US - Toll FreeSMS - US - 10DLC

Update timeline

  1. investigating Jun 23, 2026, 08:39 AM UTC

    We are currently experiencing a network disturbance on our US5 site, our engineers are currently investigating. Impact: Clients may experience delayed or failed MT/MO traffic for the following countries: Mexico Chile Bolivia Paraguay Colombia Argentine The same may be experienced towards minor networks in the USA. We will provide updates on this page. For any inquiries, please contact us at [email protected].

  2. monitoring Jun 23, 2026, 08:55 AM UTC

    A fix has been implemented and we are monitoring the results. Start Time: 2026-06-23 08:03 UTC Restoration Time: 2026-06-23 08:50 UTC

  3. monitoring Jun 23, 2026, 12:16 PM UTC

    We are continuing to monitor for any further issues.