Sinch experienced a minor incident on April 21, 2026 affecting Customer Support, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Apr 21, 2026, 03:11 PM UTC
We are currently experiencing an issue with our ticketing system related to the following emails: [email protected] Impact: Customers may experience delayed responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
- resolved Apr 21, 2026, 05:19 PM UTC
This incident has been resolved. Incident Start Time: 2026-04-21 14:39 UTC Incident End Time: 2026-04-21 15:29 UTC