Simpplr experienced a major incident on August 12, 2024 affecting Content, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 12, 2024, 04:37 PM UTC
Hi, We have been made aware of degradation of services surrounding our personalized content. You may see errors with personalized carousel, personalized content tiles, and personalized content on the feed. The team is working quickly to produce a resolution and we will keep you updated as the resolution progresses. Thank you for your patience as we work through this, Simpplr Technical Support
- resolved Aug 12, 2024, 06:07 PM UTC
Hi again, Thank you for your patience! Our engineering team has identified the issue and deployed a resolution. We have tested this in several environments and the issue appears to be entirely resolved. Please reach out to support if you experience any additional issues. Thank you, Simpplr Technical Support