Intermittent Connectivity Issue with Analytics 12/9/24

Update timeline

1. investigating Dec 09, 2024, 05:50 PM UTC

   Hi there, We have recently been informed that our analytics platform is experiencing intermittent connectivity. This can impact any part of the product that contains analytics. Including Carousel, Pages, My Teams Dashboard, and of course the analytics app. Our engineering team is aware of the situation and is actively working to resolve the issue as quickly as possible. We understand the impact this may have on your operations and appreciate your patience during this time. Rest assured, we are committed to restoring full service and will keep you updated on any developments. If you have any questions or need assistance, please don’t hesitate to reach out via the support portal. Thank you for your understanding! Simpplr Technical Support

2. resolved Dec 09, 2024, 09:36 PM UTC

   Hello again, The analytics display issue has been resolved. The root cause was a problem with one of our sub-processors, which affected the display of analytics data on our platform. The vendor has successfully implemented a solution, and we are now monitoring to ensure that everything is functioning as expected. We are closely monitoring the system to confirm the fix is working as expected and that there are no further disruptions. We appreciate your patience as we worked through this issue and thank you for your understanding! Thanks, Simpplr Technical Support