Simpplr experienced a major incident on May 7, 2025 affecting Analytics, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2025, 04:22 PM UTC
Hi there, We’re currently investigating reports of slowness affecting the analytics server. Users may notice delays in dashboards and data reports. While we haven’t yet confirmed the root cause, we are actively working with our vendor to identify and resolve the issue. We’ll share more updates as we learn more. Thank you for your patience. Simpplr Technical Support
- resolved May 07, 2025, 07:37 PM UTC
Hello, The issue affecting the analytics server has been resolved. Users should no longer experience slowness when accessing reports or dashboards. We are continuing to monitor the system to ensure continued stability. Please reach out to support if you are experiencing any issues. Thank you, Simpplr Technical Support