SimpleNexus experienced a notice incident on October 20, 2025 affecting SMS and Support Phones and 1 more component, lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
SMSSupport PhonesLoginEncompassLoginDisclosure Document ProviderCreditEmailSupport EmailsLoans Tab
Update timeline
- identified Oct 20, 2025, 03:10 PM UTC
We are currently experiencing degraded performance due to issues with our cloud infrastructure provider. You may notice slower response times, unexpected errors and potential integration delays.
- identified Oct 20, 2025, 07:51 PM UTC
We continue to experience degraded performance due to ongoing issues with our cloud infrastructure provider. You may still notice slower response times, unexpected errors and potential integration delays.
- monitoring Oct 20, 2025, 10:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:51 PM UTC
This incident has been resolved.