Is SimpleNexus down?
Last checked just nowActive incident: nCino Mortgage Knowledge Base
SimpleNexus is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.
Real-time SimpleNexus status, recent outages, and incident history — pulled directly from SimpleNexus's official status page at https://simplenexus.statuspage.io every 5 minutes. Pingoru tracks 40 SimpleNexus services and has captured 2 incidents in the last 90 days (99.94% uptime). Get email, Slack, Discord, or webhook alerts the moment SimpleNexus reports a new incident — free for 5 monitors, no credit card.
Active incident 1
- nCino Knowledge Center
Timeline · 3 updates
- identified · Nov 12, 2025, 05:10 PM UTC
Customers are currently seeing nCino employee authentication screens when accessing the nCino Mortgage Knowledge Base instead of the standard login flow. A recent policy change from our Knowledge Base provider required us to consolidate our licensing structure, which inadvertently merged authentication configurations. We're actively working with our IT team and the vendor to restore the correct customer authentication experience and will implement a solution as quickly as possible.
- monitoring · Nov 17, 2025, 05:33 PM UTC
A fix has been implemented regarding the AskNexus Knowledge Center to address authentication errors that users were experiencing previously. At this time, we will continue to monitor for additional reports.
- identified · Nov 19, 2025, 09:49 PM UTC
We have identified an issue with the link to the AskNexus Knowledge Base resource from within the Point of Sale "Help and Support" page. Our teams are currently working to resolve the link between the Point of Sale and AskNexus Knowledge Base. Additionally, we are investigating access related items for Customers that may leverage Single Sign-On to access the Point of Sale solution and their connection to the AskNexus Knowledge Base. Alternatively, users may be able to access this resource directly by authenticating at https://asknexus.com
Latest: We have identified an issue with the link to the AskNexus Knowledge Base resource from within the Point of Sale "Help and Support" page. Our teams are currently working to resolve …
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Recent outages & incidents
Past 90 days- Encompass
Timeline · 2 updates
- identified · Mar 23, 2026, 03:01 PM UTC
Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)
- resolved · Mar 26, 2026, 07:19 PM UTC
This incident is resolved.
Latest: This incident is resolved.
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See the full SimpleNexus outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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- Encompass Update 26.1 ResolvedStarted Mar 23, 2026, 03:01 PM UTC · Resolved Mar 26, 2026, 07:19 PM UTC · 3d 4h