SimpleNexus Outage History

Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)

Customers are currently seeing nCino employee authentication screens when accessing the nCino Mortgage Knowledge Base instead of the standard login flow. A recent policy change from our Knowledge Base provider required us to consolidate our licensing structure, which inadvertently merged authentication configurations. We're actively working with our IT team and the vendor to restore the correct customer authentication experience and will implement a solution as quickly as possible.

We have identified an issue with the link to the AskNexus Knowledge Base resource from within the Point of Sale "Help and Support" page. Our teams are currently working to resolve the link between the Point of Sale and AskNexus Knowledge Base. Additionally, we are investigating access related items for Customers that may leverage Single Sign-On to access the Point of Sale solution and their connection to the AskNexus Knowledge Base. Alternatively, users may be able to access this resource directly by authenticating at https://asknexus.com

We are currently experiencing degraded performance due to issues with our cloud infrastructure provider. You may notice slower response times, unexpected errors and potential integration delays.

We continue to experience degraded performance due to ongoing issues with our cloud infrastructure provider. You may still notice slower response times, unexpected errors and potential integration delays.

Status: Identified We have identified the issue prompting errors on the web log in URL page. We are working with internal and external resources to resolve. Service Impact: Error is received when initially accessing the log in URL via the web portal. Users may use the mobile application or log in using Customized Base URLs. We will provide updates as soon as more information becomes available.

In close collaboration with internal teams, we have identified the issue that is causing inconsistencies with email notifications. We have started taking steps to resolve and will post updates as they become available. Service Impact: - Notifications that are delivered may have missing components or content. -nCino Mortgage online and mobile experiences remain fully operational, users are still empowered to log into web or mobile experience and can review their dashboard for further instructions on tasks that are outstanding.

An issue has been identified for Customers leveraging Encompass LOS. Errors are presented in auto-importing loan applications. At this time, Customers may still import loan applications manually. Engineers are working to resolve the issue to restore functionality.

The issue has been identified and a fix is being implemented.

nCino is currently working to resolve reported issues with automatic loan application imports for Encompass Users. During this time, applications may still be imported manually, leveraging the Mobile Mailbox.

The issue with eNote packages has been identified and nCino Teams are currently working to resolve.

The fix implemented has provided a partial resolution. Teams are continuing to work on a complete fix. Wet-sign Paper Notes remain available during this time.

eNote Packages that displayed the message 'Docs Not Available' have been corrected and are now accessible. Our team is continuing to work towards a full resolution.

eNote packages that were previously stating "Docs Not Available" have been corrected. We are continuing to monitor incoming packages as a full resolution is established. Delays in package availability may be observed as a full resolution is implemented.