SimpleNexus Outage History

SimpleNexus is no longer checked

Pingoru has recorded 3 incidents for SimpleNexus: 2 in the last 12 months and 0 in the last 90 days.

Source: simplenexus.statuspage.io

3incidents recorded
2last 12 months
0last 90 days
109 daystypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking SimpleNexus in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 184 (0%)

Incidents, newest first

Minor March 23, 2026 Encompass Update 26.1 3d 4h Encompass

Started Mar 23, 2026, 03:01 PM UTC· resolved Mar 26, 2026, 07:19 PM UTC

  1. identified Mar 23, 2026, 03:01 PM UTC

    Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)

  2. resolved Mar 26, 2026, 07:19 PM UTC

    This incident is resolved.

Read the full incident report →

Major November 12, 2025 nCino Mortgage Knowledge Base 214d 2h nCino Knowledge Center

Started Nov 12, 2025, 05:10 PM UTC· resolved Jun 14, 2026, 08:00 PM UTC

  1. identified Nov 12, 2025, 05:10 PM UTC

    Customers are currently seeing nCino employee authentication screens when accessing the nCino Mortgage Knowledge Base instead of the standard login flow. A recent policy change from our Knowledge Base provider required us to consolidate our licensing structure, which inadvertently merged authentication configurations. We're actively working with our IT team and the vendor to restore the correct customer authentication experience and will implement a solution as quickly as possible.

  2. monitoring Nov 17, 2025, 05:33 PM UTC

    A fix has been implemented regarding the AskNexus Knowledge Center to address authentication errors that users were experiencing previously. At this time, we will continue to monitor for additional reports.

  3. identified Nov 19, 2025, 09:49 PM UTC

    We have identified an issue with the link to the AskNexus Knowledge Base resource from within the Point of Sale "Help and Support" page. Our teams are currently working to resolve the link between the Point of Sale and AskNexus Knowledge Base. Additionally, we are investigating access related items for Customers that may leverage Single Sign-On to access the Point of Sale solution and their connection to the AskNexus Knowledge Base. Alternatively, users may be able to access this resource directly by authenticating at https://asknexus.com

Read the full incident report →

Notice October 20, 2025 Degraded Performance 7h 40m SMS, Support Phones, Login, Encompass and 36 more

Started Oct 20, 2025, 03:10 PM UTC· resolved Oct 20, 2025, 10:51 PM UTC

  1. identified Oct 20, 2025, 03:10 PM UTC

    We are currently experiencing degraded performance due to issues with our cloud infrastructure provider. You may notice slower response times, unexpected errors and potential integration delays.

  2. identified Oct 20, 2025, 07:51 PM UTC

    We continue to experience degraded performance due to ongoing issues with our cloud infrastructure provider. You may still notice slower response times, unexpected errors and potential integration delays.

  3. monitoring Oct 20, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →