SimpleNexus Outage History

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SimpleNexus had 5 outages in the last 2 years totaling 5248h 11m of downtime — averaging 0.2 incidents per month.

There were 5 SimpleNexus outages since October 6, 2025 totaling 5248h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://simplenexus.statuspage.io

Minor March 23, 2026

Encompass Update 26.1

Detected by Pingoru
Mar 23, 2026, 03:01 PM UTC
Resolved
Mar 26, 2026, 07:19 PM UTC
Duration
3d 4h
Affected: Encompass
Timeline · 2 updates
  1. identified Mar 23, 2026, 03:01 PM UTC

    Customers that have received Encompass Version 26.1 may experience issues in requesting documents (disclosures, doc requests, etc) through nCino Mortgage. To mitigate Customers are encouraged to install / upgrade their nCino Mortgage Encompass Plguin to version 26.3.1.0, which can be found within the AskNexus Release Notes [HERE](https://www.asknexus.com/help/Encompass%20Plug-in%20Release%20Notes.html)

  2. resolved Mar 26, 2026, 07:19 PM UTC

    This incident is resolved.

Read the full incident report →

Major November 12, 2025

nCino Mortgage Knowledge Base

Detected by Pingoru
Nov 12, 2025, 05:10 PM UTC
Resolved
Jun 14, 2026, 08:00 PM UTC
Duration
214d 2h
Affected: nCino Knowledge Center
Timeline · 3 updates
  1. identified Nov 12, 2025, 05:10 PM UTC

    Customers are currently seeing nCino employee authentication screens when accessing the nCino Mortgage Knowledge Base instead of the standard login flow. A recent policy change from our Knowledge Base provider required us to consolidate our licensing structure, which inadvertently merged authentication configurations. We're actively working with our IT team and the vendor to restore the correct customer authentication experience and will implement a solution as quickly as possible.

  2. monitoring Nov 17, 2025, 05:33 PM UTC

    A fix has been implemented regarding the AskNexus Knowledge Center to address authentication errors that users were experiencing previously. At this time, we will continue to monitor for additional reports.

  3. identified Nov 19, 2025, 09:49 PM UTC

    We have identified an issue with the link to the AskNexus Knowledge Base resource from within the Point of Sale "Help and Support" page. Our teams are currently working to resolve the link between the Point of Sale and AskNexus Knowledge Base. Additionally, we are investigating access related items for Customers that may leverage Single Sign-On to access the Point of Sale solution and their connection to the AskNexus Knowledge Base. Alternatively, users may be able to access this resource directly by authenticating at https://asknexus.com

Read the full incident report →

Notice October 20, 2025

Degraded Performance

Detected by Pingoru
Oct 20, 2025, 03:10 PM UTC
Resolved
Oct 20, 2025, 10:51 PM UTC
Duration
7h 40m
Affected: SMSSupport PhonesLoginEncompassLoginDisclosure Document ProviderCreditEmailSupport EmailsLoans TabByteLoans PageInitial DisclosuresVOA / VOIEPushContactsLending QB / MeridianLinkContactsClosing DisclosureCRMnCino Knowledge CenterVerification CodeCalculatorCalyx PointScanner / UploadeCloseAppraisalScanner / UploadCustom APIShareOne Off eSignHomeSearchShareTasksDisclosure TasksPricingTasksBorrower Payment Services1003 Application1003 Application
Timeline · 4 updates
  1. identified Oct 20, 2025, 03:10 PM UTC

    We are currently experiencing degraded performance due to issues with our cloud infrastructure provider. You may notice slower response times, unexpected errors and potential integration delays.

  2. identified Oct 20, 2025, 07:51 PM UTC

    We continue to experience degraded performance due to ongoing issues with our cloud infrastructure provider. You may still notice slower response times, unexpected errors and potential integration delays.

  3. monitoring Oct 20, 2025, 10:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

Web Login Page - Errors accessing login URL

Detected by Pingoru
Oct 07, 2025, 03:57 PM UTC
Resolved
Oct 08, 2025, 01:39 PM UTC
Duration
21h 41m
Affected: Login
Timeline · 3 updates
  1. investigating Oct 07, 2025, 03:57 PM UTC

    Status: Investigating We are investigating reports of errors received when accessing the web sign in URL. While this is being investigated, customers should reference and utilize mobile apps or their Customized Base URL. Service Impact: Error is received when initially accessing the log in URL via the web portal. Users may use the mobile application or log in using Customized Base URLs. We will provide updates as soon as more information becomes available.

  2. identified Oct 07, 2025, 09:51 PM UTC

    Status: Identified We have identified the issue prompting errors on the web log in URL page. We are working with internal and external resources to resolve. Service Impact: Error is received when initially accessing the log in URL via the web portal. Users may use the mobile application or log in using Customized Base URLs. We will provide updates as soon as more information becomes available.

  3. resolved Oct 08, 2025, 01:39 PM UTC

    Status: Resolved The issue prompting users with an error at the web log in URL has been resolved.

Read the full incident report →

Major October 6, 2025

nCino Knowledge Center - Access Errors

Detected by Pingoru
Oct 06, 2025, 04:54 PM UTC
Resolved
Oct 06, 2025, 08:35 PM UTC
Duration
3h 40m
Affected: nCino Knowledge Center
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:54 PM UTC

    Status: Investigating We are currently investigating access issues with the nCino Knowledge Center and working with our teams to resolve them promptly. Service Impact: nCino Mortgage online and mobile applications remain fully operational All core services are functioning normally Available Resources: Self-help articles and troubleshooting guides: mortgagehelp.ncino.com Customer support ticket submissions remain available We will provide updates as soon as more information becomes available.

  2. monitoring Oct 06, 2025, 05:49 PM UTC

    Status: Monitoring Issues with nCino Mortgage Knowledge Center have been resolved. We will continue to monitor access. nCino Mortgage online and mobile applications remain fully operational All core services are functioning normally Available Resources: Self-help articles and troubleshooting guides: mortgagehelp.ncino.com Customer support ticket submissions remain available We will provide updates as soon as more information becomes available.

  3. resolved Oct 06, 2025, 08:35 PM UTC

    This issue has been resolved

Read the full incident report →