SKU Scanning Issues

Update timeline

1. identified Nov 11, 2026, 03:15 PM UTC

   Our Development Team has identified the issue affecting SKU scanning within SimpleConsign. The team is currently working on a redeployment to resolve the issue. While this issue persists, users may experience difficulties scanning items at the point of sale, preventing them from adding items to transactions and completing sales. Workaround: Until the issue is resolved, you can still check out items using Line Entry Mode. To access this option, navigate to SimpleConsign terminal, click the three-dot menu, and select Show Line Entry Mode. This will allow you to manually enter item information and continue processing sales without scanning barcodes. We apologize for the inconvenience and appreciate your patience while our team works to restore normal functionality. We will provide another update once the redeployment is complete.

2. identified Nov 11, 2026, 03:28 PM UTC

   Our Development Team has identified the issue affecting SKU scanning within SimpleConsign. The team is currently working on a redeployment to resolve the issue. While this issue persists, users may experience difficulties scanning items at the point of sale, preventing them from adding items to transactions and completing sales. Workaround: Until the issue is resolved, you can still check out items using Line Entry Mode. To access this option, navigate to SimpleConsign terminal, click the three-dot menu, and select Show Line Entry Mode. This will allow you to manually enter item information and continue processing sales without scanning barcodes. We apologize for the inconvenience and appreciate your patience while our team works to restore normal functionality. We will provide another update once the redeployment is complete.

3. resolved Nov 11, 2026, 03:47 PM UTC

   The issue affecting SKU scanning within SimpleConsign has been resolved! Please refresh your SimpleConsign application and try scanning your items again. We apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve the issue. If you experience any additional issues, please don't hesitate to reach out to our Support Team for assistance. Thank you for your patience!