Ongoing since 05:07 PM UTC, affecting Printing and Cloud Printing.
We have a fix out and EDNA should be back up and running. If EDNA is still not operating please restart your computer. If the restart does not work please try the below: Windows Open task manager, choose more details, navigate to services, find Traxia EDNA, right click, and select restart. Mac Locate the Traxia symbol in the menu bar, be sure to have 'restart automatically' checked, then select restart.
Affected components
Update timeline
- investigating Nov 08, 2026, 05:07 PM UTC
We are aware of an issue with EDNA and are investigating. Email receipts, desktop receipts, and avery label labels should still be available to print while we investigate EDNA.
- monitoring Nov 08, 2026, 05:35 PM UTC
We have a fix out and EDNA should be back up and running. If EDNA is still not operating please restart your computer. If the restart does not work please try the below: Windows Open task manager, choose more details, navigate to services, find Traxia EDNA, right click, and select restart. Mac Locate the Traxia symbol in the menu bar, be sure to have 'restart automatically' checked, then select restart.
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