SimpleConsign Outage History

We’re looking into reports that some users are having trouble accessing or using SimpleConsign. We don’t have more details yet, and we’ll post an update here as soon as we do. You can refresh your browser now and then to check whether service is back.

We know how frustrating it is to see this message for the third day in a row and we sincerely apologize. Despite the fix we deployed yesterday, we are again seeing intermittent performance issues affecting SimpleConsign. Transactions and inventory updates may be delayed in appearing. Your data is safe and nothing has been lost. As with the previous incidents, any delayed data will appear once performance is restored. We recognize that repeated disruptions like this are unacceptable and we are not taking that lightly. Our team is fully focused on understanding why this issue continues to resurface and are focused on a permanent resolution.

We are aware that the intermittent performance issue we resolved yesterday has resurfaced. As before, this may cause a delay in transactions and newly added inventory appearing in SimpleConsign. Additionally, Shopify inventory data may be backed up and slower to sync during this time. Your data is safe and saved. It will appear once performance is back to normal. We are actively investigating the root cause and working toward a permanent fix. We will post another update here as soon as the issue is resolved.

We are currently experiencing intermittent site slowness that may cause a delay in data appearing in SimpleConsign — including recently completed transactions and newly added inventory. Your data is saved and will appear shortly once performance normalizes. We are actively working to stabilize performance and will post an update here when the issue is fully resolved. Thank you for your patience.

Our team has identified an unexpected error message occurring upon consignor selection. This issue is also preventing payouts from being made successfully, so please pause on those until we have a solution in place. We are actively investigating the root cause and working toward a resolution.

We’re aware of an issue where EDNA may fail to start on some Mac computers running macOS 14 (Sonoma / Tahoe). When this happens, EDNA cannot load its certificate or bind the printer service port, and printers show as offline in SimpleConsign. Our team is actively investigating.

We’re investigating an issue causing high replica lag on our database replicas. This will result in delayed data visibility and/or intermittent timeouts for some requests. Actions are still being saved correctly, but you may not see the latest changes immediately. We’re working to identify the cause and will provide an update soon.

We are continuing to investigate this issue.

We are currently experiencing a service outage affecting the SimpleConsign platform. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates here as soon as more information becomes available. Thank you for your patience and understanding.

We are currently seeing intermittent availability issues with Consignor Access. This is related to the issue we experienced over the weekend, which we believed had been resolved but has now resurfaced. Our team is actively investigating and working toward a permanent solution.

We are currently experiencing an accessibility issue with SimpleConsign. Our team is actively working to resolve this matter.

We are currently investigating this issue.