Simon Data incident

Snowflake EU-West- 1

Minor Vendor's status page →

Resolved after 2 hours 5 minutes, affecting Journeys and Simon Data Syncs, on October 21, 2026.

identified Oct 21, 2026, 09:52 PM UTC

Simon is working through recovery as Snowflake progresses through their recovery.

Started
Oct 21, 2026, 08:45 PM UTC
Resolved
Oct 21, 2026, 10:51 PM UTC
Duration
2h 5m
Detected by Pingoru
Oct 21, 2026, 08:45 PM UTC

Affected components

JourneysSimon Data Syncs

Update timeline

  1. investigating Oct 21, 2026, 08:45 PM UTC

    There is a current Snowflake outage impacting the EU-West- 1 only

  2. investigating Oct 21, 2026, 08:57 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 21, 2026, 09:52 PM UTC

    Simon is working through recovery as Snowflake progresses through their recovery.

  4. resolved Oct 21, 2026, 10:51 PM UTC

    This incident has been resolved.

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