Is Simon Data down?
Last checked 9m agoNo incidents right now.
Simon Data is operational right now. Last checked 9m ago; the most recent incident resolved 2d ago.
Real-time Simon Data status, recent outages, and incident history — pulled directly from Simon Data's official status page at https://status.simondata.com every 5 minutes. Pingoru tracks 13 Simon Data services and has captured 9 incidents in the last 90 days (99.23% uptime). Get email, Slack, Discord, or webhook alerts the moment Simon Data reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Simon Web App
Timeline · 3 updates
- investigating · Jul 13, 2026, 01:55 PM UTC
We are actively investigating sporadic 500 level errors that are impacting some users within the web app.
- identified · Jul 13, 2026, 02:50 PM UTC
We've identified an issue with the database and are actively working to remediate it. We are seeing signs of recovery.
- resolved · Jul 13, 2026, 03:34 PM UTC
The issue with the database has been resolved. Replication was behind due to increased load, which caused unexpected behavior loading some pages within the application.
Latest: The issue with the database has been resolved. Replication was behind due to increased load, which caused unexpected behavior loading some pages within the application.
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- Simon Web AppSimon Audience API
Timeline · 3 updates
- investigating · Jun 02, 2026, 04:17 PM UTC
We're seeing errors on our web console and Audience API and are actively investigating.
- monitoring · Jun 02, 2026, 04:31 PM UTC
Services appear to be back to healthy. We're investigating the root cause.
- resolved · Jun 02, 2026, 05:09 PM UTC
There was a network hiccup from all of our services to our application database. All of our services momentarily lost connectivity during the outage. Restarting services restored connectivity.
Latest: There was a network hiccup from all of our services to our application database. All of our services momentarily lost connectivity during the outage. Restarting services restored c…
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- Simon Web App
Timeline · 5 updates
- investigating · May 22, 2026, 05:55 PM UTC
We are investigating an issue affecting the ability to submit and interact with support tickets through the Simon Web App. Customers can continue to respond to existing open tickets via email while we work to resolve the issue. We will provide further updates as more information becomes available.
- monitoring · May 26, 2026, 02:48 PM UTC
Following some difficulties rolling over to a new Zendesk contract, we are now able to submit and edit tickets in Support Center. We are actively monitoring the issue for any other outstanding failure points.
- identified · May 27, 2026, 04:38 PM UTC
The issue with our authentication into Zendesk has regressed. We are actively working with Zendesk support and our internal team to implement a fix for it.
- identified · May 27, 2026, 08:17 PM UTC
We are still experiencing an API issue affecting our Support Center. During this time, ticket submissions through the Simon UI are unavailable. Our team is actively investigating and working to restore full functionality as quickly as possible. We apologize for the inconvenience. What to do in the meantime: - Submit new tickets via email Send your support request directly to [email protected]. Your ticket will be created automatically. - Reply to existing tickets via email Please reply directly to the email thread for your ticket rather than responding within the Simon UI. This ensures your message is received by our team.
- resolved · May 30, 2026, 12:08 AM UTC
Our Zendesk account issues have been remediated.
Latest: Our Zendesk account issues have been remediated.
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- Simon Web AppJourneysSimon Data PipesSimon Data Syncs
Timeline · 3 updates
- monitoring · May 08, 2026, 07:14 PM UTC
We are tracking a service event at AWS in us-east-1 that is impacting Amazon Redshift availability. Some customers may see delayed or failing data refreshes. AWS has resolved the incident and we are working towards recovery.
- monitoring · May 08, 2026, 07:30 PM UTC
AWS has resolved the upstream Redshift issue, and we are observing recovery across affected workloads. Queue depth is decreasing and queries are completing, though some processing may remain slower than normal as the backlog clears. A subset of customers may have seen delays in data refreshes, syncs, journeys, and parts of the Simon Web App during the impact window; some customers were not affected. We are continuing to monitor for full stability and will post another update once recovery is complete. AWS status: https://health.aws.com/health/status
- resolved · May 08, 2026, 08:52 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Sporadic 500s in the Web App ResolvedStarted Jul 13, 2026, 01:55 PM UTC · Resolved Jul 13, 2026, 03:34 PM UTC · 1h 38m
- Started Jun 02, 2026, 04:17 PM UTC · Resolved Jun 02, 2026, 05:09 PM UTC · 52m
- Started May 22, 2026, 05:55 PM UTC · Resolved May 30, 2026, 12:08 AM UTC · 7d 6h
- AWS Redshift Outage ResolvedStarted May 08, 2026, 01:00 PM UTC · Resolved May 08, 2026, 08:52 PM UTC · 7h 52m