Is Simon Data down?

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Current status
Simon Data is up

No incidents right now.

Official status page: https://status.simondata.com · Polled every 5 minutes · 13 components tracked

Simon Data is operational right now. Last checked just now; the most recent incident resolved 3d ago.

Real-time Simon Data status, recent outages, and incident history — pulled directly from Simon Data's official status page at https://status.simondata.com every 5 minutes. Pingoru tracks 13 Simon Data services and has captured 5 incidents in the last 90 days (99.31% uptime). Get email, Slack, Discord, or webhook alerts the moment Simon Data reports a new incident — free for 5 monitors, no credit card.

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Simon Data uptime 99.31% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 52m
    Started Jun 02, 2026, 04:17 PM UTC · Resolved Jun 02, 2026, 05:09 PM UTC
    Simon Web AppSimon Audience API
    Timeline · 3 updates
    • investigating · Jun 02, 2026, 04:17 PM UTC

      We're seeing errors on our web console and Audience API and are actively investigating.

    • monitoring · Jun 02, 2026, 04:31 PM UTC

      Services appear to be back to healthy. We're investigating the root cause.

    • resolved · Jun 02, 2026, 05:09 PM UTC

      There was a network hiccup from all of our services to our application database. All of our services momentarily lost connectivity during the outage. Restarting services restored connectivity.

    Latest: There was a network hiccup from all of our services to our application database. All of our services momentarily lost connectivity during the outage. Restarting services restored c…

  2. Resolved 7d 6h
    Started May 22, 2026, 05:55 PM UTC · Resolved May 30, 2026, 12:08 AM UTC
    Simon Web App
    Timeline · 5 updates
    • investigating · May 22, 2026, 05:55 PM UTC

      We are investigating an issue affecting the ability to submit and interact with support tickets through the Simon Web App. Customers can continue to respond to existing open tickets via email while we work to resolve the issue. We will provide further updates as more information becomes available.

    • monitoring · May 26, 2026, 02:48 PM UTC

      Following some difficulties rolling over to a new Zendesk contract, we are now able to submit and edit tickets in Support Center. We are actively monitoring the issue for any other outstanding failure points.

    • identified · May 27, 2026, 04:38 PM UTC

      The issue with our authentication into Zendesk has regressed. We are actively working with Zendesk support and our internal team to implement a fix for it.

    • identified · May 27, 2026, 08:17 PM UTC

      We are still experiencing an API issue affecting our Support Center. During this time, ticket submissions through the Simon UI are unavailable. Our team is actively investigating and working to restore full functionality as quickly as possible. We apologize for the inconvenience. What to do in the meantime: - Submit new tickets via email Send your support request directly to [email protected]. Your ticket will be created automatically. - Reply to existing tickets via email Please reply directly to the email thread for your ticket rather than responding within the Simon UI. This ensures your message is received by our team.

    • resolved · May 30, 2026, 12:08 AM UTC

      Our Zendesk account issues have been remediated.

    Latest: Our Zendesk account issues have been remediated.

  3. Resolved 7h 52m
    Started May 08, 2026, 01:00 PM UTC · Resolved May 08, 2026, 08:52 PM UTC
    Simon Web AppJourneysSimon Data PipesSimon Data Syncs
    Timeline · 3 updates
    • monitoring · May 08, 2026, 07:14 PM UTC

      We are tracking a service event at AWS in us-east-1 that is impacting Amazon Redshift availability. Some customers may see delayed or failing data refreshes. AWS has resolved the incident and we are working towards recovery.

    • monitoring · May 08, 2026, 07:30 PM UTC

      AWS has resolved the upstream Redshift issue, and we are observing recovery across affected workloads. Queue depth is decreasing and queries are completing, though some processing may remain slower than normal as the backlog clears. A subset of customers may have seen delays in data refreshes, syncs, journeys, and parts of the Simon Web App during the impact window; some customers were not affected. We are continuing to monitor for full stability and will post another update once recovery is complete. AWS status: https://health.aws.com/health/status

    • resolved · May 08, 2026, 08:52 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Outage history

Past 90 days · 3 incidents View full outage history →