Simbase incident

Provisioning Issues Impacting Blue and Yellow Profile SIM

Major Resolved View vendor source →

Simbase experienced a major incident on May 28, 2026 affecting Carrier Provisioning and Carrier Provisioning, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2026, 01:28 PM UTC
Resolved
May 28, 2026, 02:05 PM UTC
Duration
36m
Detected by Pingoru
May 28, 2026, 01:28 PM UTC

Affected components

Carrier ProvisioningCarrier Provisioning

Update timeline

  1. investigating May 28, 2026, 01:28 PM UTC

    We have identified an increase in provisioning errors affecting Blue and Yellow Profile SIMs. As a result, some SIMs may fail to Enable and remain stuck in the “Enabling” state. As a precaution, we recommend that customers avoid disabling Blue/Yellow Profile SIMs until further notice. SIMs that are already enabled and in session are not affected.

  2. monitoring May 28, 2026, 01:38 PM UTC

    Provisioning rates for Blue and Yellow Profile SIMs have returned to normal, and we are seeing stable performance across the platform. We will continue monitoring the situation closely.

  3. resolved May 28, 2026, 02:05 PM UTC

    This incident has been resolved.