Simbase incident

Data service degradation

Notice Resolved View vendor source →

Simbase experienced a notice incident on May 26, 2026 affecting Data Connectivity and Data Connectivity, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 04:53 PM UTC
Resolved
May 26, 2026, 05:50 PM UTC
Duration
56m
Detected by Pingoru
May 26, 2026, 04:53 PM UTC

Affected components

Data ConnectivityData Connectivity

Update timeline

  1. investigating May 26, 2026, 04:53 PM UTC

    Our systems have identified a potential issue for Blue and Yellow Profile SIMs. Our engineers are actively investigating the situation to resolve it as quickly as possible.

  2. identified May 26, 2026, 05:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 26, 2026, 05:50 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 26, 2026, 05:50 PM UTC

    The service is now fully recovered.