Simbase experienced a notice incident on May 26, 2026, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 26, 2026, 08:21 AM UTC
Supplier experiencing API service disruption under investigation. Affected countries: None
- investigating May 26, 2026, 08:41 AM UTC
[2026-05-26 08:16:35] - Incident status was updated. Summary: Investigation is currently underway to determine the cause and scope of the incident.
- identified May 26, 2026, 09:41 AM UTC
[2026-05-26 09:37:00] - Incident status was updated. Summary: The provider is working with their cloud infrastructure supplier to resolve an issue affecting their platform. Further updates are expected.
- monitoring May 26, 2026, 11:21 AM UTC
[2026-05-26 11:16:14] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored for effectiveness.
- resolved May 27, 2026, 08:58 AM UTC
This incident has been resolved.