Simbase incident

[External] - Data service degradation

Major Resolved View vendor source →

Simbase experienced a major incident on May 19, 2026 affecting Data Connectivity and Data Connectivity, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 12:44 PM UTC
Resolved
May 19, 2026, 02:56 PM UTC
Duration
2h 11m
Detected by Pingoru
May 19, 2026, 12:44 PM UTC

Affected components

Data ConnectivityData Connectivity

Update timeline

  1. investigating May 19, 2026, 12:44 PM UTC

    Our systems have identified a potential issue affecting Blue and Yellow Profile SIMs. Customers may experience difficulty establishing new data sessions. Existing data sessions are not affected at this time.

  2. investigating May 19, 2026, 01:03 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 19, 2026, 01:51 PM UTC

    Our partners and we have implemented mitigations, and the service should now be recovering. We’ll continue to monitor the situation closely.

  4. resolved May 19, 2026, 02:56 PM UTC

    This incident has been resolved.