Simbase experienced a major incident on May 17, 2026 affecting Data Connectivity and Data Connectivity, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Data ConnectivityData Connectivity
Update timeline
- identified May 17, 2026, 04:12 PM UTC
Our systems have identified a potential issue affecting Blue and Yellow Profile SIMs. Customers may experience difficulty establishing new data sessions. Our engineers have already implemented a fix and are actively monitoring the situation.
- monitoring May 17, 2026, 04:42 PM UTC
Following the implementation of the fix, we are beginning to see service recovery. Full propagation of the changes across the infrastructure may take some additional time. Affected customers are advised to reboot their devices, if possible.
- resolved May 17, 2026, 04:53 PM UTC
This incident has been resolved.